Reception Team Member

RBH; Lancashire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in the United Kingdom is seeking a Receptionist to provide excellent guest service and maintain a welcoming atmosphere. The role involves handling check-ins, offering local insights, and managing guest requests efficiently. Ideal candidates will possess great communication skills, attention to detail, and a problem-solving attitude. The position is offered on a fixed-term contract for 12 months with various benefits, ensuring a positive work environment and opportunities for personal and professional growth.

Benefits

Discounted hotel room rates

Additional day's leave for birthday

Enhanced Maternity and parental leave

Course Sponsorship

30% F&B discount

Flexible working arrangements

Life Insurance

Free meals on duty

Employee Assistance Programme

Social and wellness events

Qualifications

• People person with a knack for making connections.
• Effortlessly handles guest inquiries and coordinates with the team.
• Detail-focused and organized in managing reservations.
• Quick thinker who thrives in busy environments.

Responsibilities

• Create a warm welcome for guests as they arrive.
• Handle check-ins and check-outs efficiently.
• Provide local knowledge to enhance guest experiences.
• Maintain an organized and welcoming front desk.
• Coordinate with housekeeping to ensure room readiness.

Skills

Great communication skills

Detail-oriented

Problem-solving skills

Team player

High energy

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…

THE OPPORTUNITY

This position is offered on a fixed‑term contract for a period of 12 months. The contract will commence on the agreed start date and will conclude automatically at the end of the 12‑month term, unless extended by mutual agreement.

Our Benefits

You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much, much more!

A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check‑ins, check‑outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must‑see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

What We Need From You

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail‑focused and organised, ensuring every reservation, request, and check‑out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready‑to‑help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast‑paced setting where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.