Reception team lead

Cricklade Surgery; Swindon; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local healthcare practice is seeking a Reception Team Lead to supervise the reception team and ensure efficient patient access to health services. The ideal candidate will have previous experience in a healthcare environment and strong leadership skills. This role includes overseeing reception duties, managing staff rotas, and handling patient queries. Flexibility in working hours is essential, and candidates should be organized and calm under pressure.

Benefits

Free car parking nearby

Supportive work environment

Qualifications

• Previous experience working in a GP practice or healthcare reception environment.
• Strong leadership and supervisory skills.
• Ability to remain calm under pressure.

Responsibilities

• Supervise and support the reception team on a daily basis.
• Ensure effective reception service is provided.
• Manage and produce the monthly reception rota.

Skills

Leadership

Communication

IT proficiency

Time management

Organizational skills

Job description

The purpose of the ReceptionTeam Lead role is to supervise the reception team and ensure patients are ableto access health services, including contacting or making an appointment to seea doctor in the appropriate manner depending on need.

Main duties of the job

They are expected to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others, portraying the Practice in the highest possible professional manner.

The Reception Team Lead will provide day-to-day guidance to reception staff, oversee workload, and prepare and maintain the monthly reception rota to ensure adequate staffing cover. They must escalate any reception issues to the Operations Manager.

Flexibility is essential for this role, and the Reception Team Lead will be required to provide cover in reception during periods of staff holiday and sickness.

About us

BENEFITS

Small GP practice in rural town.

Free car parkingnearby.

Job responsibilities

JOB RESPONSIBILITIES:

-Ensure an effective and efficient receptionservice is provided to patients and any other visitors to the practice.

-Deal with all general enquiries, explainprocedures and make new and follow-up appointments.

-Use your own judgment and communicationskills.

-Explain practice arrangements and formalrequirements to new patients and those seeking temporary cover, and ensureprocedures are completed.

-Receive and make telephone calls as required.Divert calls and take messages, ensuring accuracy of detail and promptappropriate delivery.

-Enter requests for home visits into theclinical system, ensuring to carefully record all relevant details andreferring to the rota doctor where necessary.

-Enter patient information on to the computeras required.

-Open and distribute incoming mail.

-Photocopy and shred documentation.

-Open up premises at the start of the day whenfirst to arrive, de-activate alarm and make all necessary preparations toreceive patients.

-When last to leave at the end of the day,ensure that the building is totally secured, internal lights are off and thealarm activated.

-Keep the reception area, noticeboards andleaflet dispensers tidy and free from obstructions and clutter.

-Supervise and support the reception team on adaily basis, providing guidance and ensuring work is carried out efficientlyand to a high standard.

-Assist with the induction of new receptionstaff.

-Manage and produce the monthly receptionrota, ensuring adequate staffing levels are maintained.

-Support reception team members in managingbusy periods and resolving patient queries effectively.

-Oversee reception workload on a day-to-daybasis.

-Process new patient registrations and actionpatient deductions.

-Any other delegated duties consideredappropriate to the post.

Person Specification

Experience

• Previous experience working in a GP practice or healthcare reception environment (essential).
• Strong leadership and supervisory skills.
• Ability to remain calm under pressure and manage competing demands.
• Proficient in IT systems relevant to GP practices.
• Excellent communication and interpersonal skills, with the ability to interact effectively and empathetically with patients.
• Highly organised, with strong time management and the ability to manage multiple tasks in a fast-paced environment.
• Demonstrated ability to work collaboratively within a team.
• A flexible and proactive attitude toward change and service improvement.
• A genuine passion for patient care.
• This role is subject to a DBS check.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.