Reception Supervisor

Eden Hotel Collection; Highweek; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious hotel brand in Highweek is seeking an Assistant Reception Manager to lead the front office team and enhance guest experiences. The ideal candidate will have excellent customer service skills and a warm approach. Responsibilities include managing check-ins and collaborating with other departments to ensure a seamless journey for guests. Join a values-led company dedicated to employee wellbeing and recognition.

Benefits

31 days of leave, increasing with service

Monthly tips shared fairly

Exclusive savings at 800+ retailers

Access to Health & Wellness Plans

Discounted stays and spa treatments

Free parking and meals on duty

Qualifications

• Warm approach with standout people skills.
• Previous management experience is advantageous.
• Strong IT skills for handling guest requests and billing.

Responsibilities

• Lead and support the front office team.
• Handle check-in/check-out processes.
• Ensure guest requests are managed efficiently.

Skills

Customer service skills

Attention to detail

Good communication skills

Job description

Overview

We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence. Bovey Castle has been awarded Large Hotel of the Year (2024) by Devon Tourism. An exciting opportunity to join a beautiful property, reporting directly to the Front of House Manager, this role would be ideal for an experienced Supervisor or Assistant Manager ready to take the next step in their career.

What you’ll be doing

As our Assistant Reception Manager, you may be the first or last person that our guests interact with, so your customer service skills will be up there with the best. From the arrival experience and throughout our guests’ stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check-in, through to ensuring they leave happy and content at check-out. You’ll work closely with other departments to enhance the guest experience, answer incoming calls, allocate rooms, and prepare our guests’ bills. Your computer skills will be as strong as your personal skills.

Responsibilities

• Lead and support the front office team to provide a seamless guest experience
• Train, coach, and support team members
• Assist with check-in/check-out and billing accuracy
• Collaborate with other departments to enhance the guest journey
• Ensure room allocations and guest requests are handled efficiently

What you’ll need

• Genuine and warm approach with standout people skills
• Lead and support the front office team to provide a seamless guest experience
• Previous management experience would be an advantage
• Strong attention to detail and IT savviness, ensuring accuracy in room allocation and billing
• Good communication skills, and level of English – both written and spoken
• Ability to work in a fast-paced environment with a ‘can do’ attitude and enjoy the buzz of being busy
• Passion for great customer service and exceptional people skills; previous experience is preferred but not mandatory

What’s in it for you

At Eden Hotel Collection, we’re proud of our award-winning approach to employee wellbeing, engagement, and recognition. You’re joining a team that values your happiness, growth, and success every step of the way.

• Generous Time Off: 31 days of leave, increasing to 33 with service
• Monthly Tips: Fairly shared service charge/gratuities, all paid on the second pay date in the month
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities
• Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties
• The Happy Hub: Our reward and recognition platform for peer-to-peer cards, rewards, and long-service vouchers
• Genuine Wellbeing Support: Support for financial, mental, and physical wellbeing
• Employee Communications: Stay connected through Eden Engage for team news
• Grow with Eden: Apprenticeships and leadership programs like RISE & THRIVE
• Family-Friendly Policies: Enhanced leave and return-to-work financial support
• Everyday Essentials: Free parking, meals on duty, uniform provided, and a footwear allowance

Culture and values

We work together to create an inclusive workplace where your voice matters and real change happens. Your voice matters, and we act on feedback. We maintain a sustainability focus with employee champions at every hotel and HQ. We’re proud members of the Hoteliers’ Charter, guided by our values of Heart, Honesty, Spirit, and Team. We welcome talent from all backgrounds and encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.

Equal Opportunity

INDMP