Reception Supervisor

David Lloyd Leisure; Hartford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fitness club in Hartford is looking for a passionate Reception Supervisor to lead the Reception team, ensuring excellent service for all members. The ideal candidate will have experience in managing customer service teams and possess strong communication skills. This role offers various benefits including free club membership and discounts on services. Join us to create an inclusive culture where everyone can thrive.

Benefits

Free Club Membership for you and your family

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons, and Personal Training

Opportunities for Career Advancement

Wagestream App: Get paid on demand

Qualifications

• Previous experience managing a customer service led team.
• Overall passion for customer service.
• Team player with strong communication and collaboration skills.

Responsibilities

• Act as Duty Manager in leading the Reception team.
• Welcome members and provide a premium experience.
• Lead and mentor the Reception team.

Skills

Customer service management

Communication skills

Team collaboration

Ability to work in fast-paced environments

Job description

Our team members are the ambassadors of our business and the heart of what we do. We are on the lookout for a passionate Reception Supervisor to join our team! As Reception Supervisor you will act as Duty Manager in leading the Reception team to welcome our members and providing a premium experience. Working alongside the management team, you will lead and mentor the Reception team to provide service excellence to all of our members whether this is face to face, or through telephone queries.

Qualifications

• Has previous experience managing a customer service led team
• A n overall passion for customer service
• A team player, with strong communication and collaboration skills
• Ability to work in a fast-paced environment

Join us and help us create a thriving and inclusive culture. Together, we're more than a club!

Benefits

• Free Club Membership for you and your family!
• 50% Discount on food and drinks
• Discounts on Swimming, Tennis Lessons, and Personal Training
• Opportunities for Career Advancement through internal training and development
• Wagestream App: Get paid on demand!

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potentialp>