Reception Supervisor

AccorHotel; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hospitality group is seeking a Front Office team member in Greater London. In this role, you will support daily operations, assist guests with inquiries, and cooperate with various teams. Ideal candidates possess a strong passion for hospitality, exceptional interpersonal skills, and a collaborative spirit. This full-time position offers a competitive salary, benefits, and opportunities for personal growth within a global brand family.

Benefits

Competitive salary

28 days holidays including bank holidays

Health cash plan for physical and mental wellbeing

Free night at The Hoxton

Discounts across the Ennismore family

Training and development opportunities

Extra time off to volunteer

Annual diversity and inclusion events

Enhanced family leave

Qualifications

• You enjoy being helpful to others and can answer any question confidently.
• You have a passion for hospitality, whether that's food, drink, or hotel stays.
• You leave your ego at the door and support your team in getting things done.

Responsibilities

• Support the day-to-day running of the Front Office and inspire receptionists.
• Work with teams to maintain room bookings and assist with overbooking levels.
• Act as the go-to person for guest inquiries and recommendations.

Skills

Attitude towards helping others

Passion for hospitality

Positive impact on interactions

Teamwork

Job description

What youll do

• Support the running of our day to day Front Office inspiring our receptionists to create a memorable effortless Hox experience for our guests from when they arrive over the course of their stay and until they get their bill and head off again
• Work with all our teams on keeping our rooms nicely booked and help our Front Office Manager with any overbooking levels
• Answer phones sort out requests give recommendations to the best show to see and the latest pop-up restaurant to try in the area - youre the one-stop-shop for our guests to turn to
• Work closely with our Housekeeping and Engineering teams to making sure everything is running smoothly when it comes to our guests stay.

Qualifications

What were looking for

• Its all about attitude for us someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who youd want to stop and chat to
• Individuals. Youre looking for a place where you can be you; no clones in suits here
• Passion for hospitality whether thats a drink a meal an event or a bed for the night
• Youre all about having a positive impact on the people you interact with leaving them with a memorable experience
• Youre not precious. We leave our egos at the door and help get stuff done
• Youre up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard supports each other and has fun along the way

Additional Information

Whats in it for you

• Competitive salary
• 28 days holidays (inclusive of bank holidays) pension and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• Its ok not to be Ok we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying but well feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role learning academies to broaden your skillset and development that helps you think make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers from our team drinks to our (pretty special!) bi-annual parties we know how to have a good time!
• Enhanced family leave for when youre expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact

Remote Work

No

Employment Type

Full-time