Reception Supervisor

Burlington Hotel; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent hotel chain in Greater London is seeking a passionate Reception Supervisor to ensure outstanding customer service at the front desk. The ideal candidate will have at least 1 year of experience and be able to handle guest inquiries efficiently while cooperating with various hotel departments. This role offers opportunities for personal development and a supportive work environment where teamwork and hospitality are valued.

Benefits

Competitive salary

Incentives

Discounted hotel stays

Qualifications

• At least 1 year of experience in a similar role.
• Passionate about hospitality and customer service.
• Ability to deliver service reliably.

Responsibilities

• Ensure highest levels of customer service are delivered.
• Maintain knowledge of products and local area for guests.
• Cooperate with all departments to provide accurate reports.

Skills

Customer service

Effective communication

Team cooperation

Job description

Reception Supervisor

We currently have an amazing opportunity to join the team as a Reception Supervisor

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long‑term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third‑party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Requirements:

As a Reception Manager you will be expected to.

• Ensure that highest levels of customer service are delivered to our guests.
• Understand the impact of effective cost control while undertaking the role.
• Ensure that a good level of product and local knowledge for guests when requested.
• Ensure co operation and compliance with all legislation relevant to your role in the business.
• Ensure that Learning and Development is undertaken to enable you to fulfil your job role.

The ideal person will have at least 1 years’ experience in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Duties will include:

1. Ensuring efficient friendly service is offered when dealing with all guest requirements at the front desk and handling telephone enquiries effectively.
2. Ensure all staff are fully aware of the booking procedures to maximise the sale and revenue in the hotel.
3. Co‑operating with all departments in the hotel to ensure the correct reports and information are provided on request.
4. Ensure the front desk is kept presentable and manned at all times.
5. Demonstrating a working knowledge of all services and facilities of the hotel and the local area.
6. You and your team will be responsible for maximising room revenues in line with the Company standards.

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever‑increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award‑winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.