Reception Supervisor

Shelley Manor & Holdenhurst Medical Centre; Bournemouth; On-site; GBP 28,000 - 35,000; Full time

Job summary

A dynamic healthcare practice based in Bournemouth seeks a Reception Supervisor to oversee reception staff, manage daily operations, and ensure excellent patient care. The ideal candidate will have supervisory experience, a strong understanding of data protection, and excellent communication skills. Competitive pay and opportunities for staff development are offered in a supportive environment.

Qualifications

• Experience of working in a medical or primary care setting.
• Experience in supervising/managing staff.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise reception staff and ensure smooth operations across two sites.
• Support management with training and coaching of staff.
• Manage security protocols in practice operations.

Skills

Supervising staff

Communication skills

Attention to detail

Data protection awareness

Education

GCSEs at grade C or equivalent, including English and Maths

Training in administration/clerical duties at NVQ level or above

Tools

GP clinical systems

Medical coding systems (e.g. Read)

Job description

Overview

Go back Shelley Manor & Holdenhurst Medical Centre

Reception Supervisor

Closing date: 30 September 2025

An exciting opportunity has arisen to join a dynamic and forward-thinking practice that promotes a culture of staff development and excellent patient care to our diverse community. We welcome applicants from a primary or secondary care setting that has experience in supervising a team to support the managers and doctors with the day to day operation of a 27,000 patient practice.

Main duties of the job

Responsible for the day-to-day supervision of all reception staff and associated functions across 2 sites, including the repeat prescribing and the clinical system, ensuring all functions are carried out in accordance with agreed procedures, protocols and timescales, and reporting to the Practice Operations Manager as necessary. To assist in improving communication between Doctors/Management/Staff in order for everyone to be better equipped to understand and achieve organizational goals.

About us

• Deal with all telephone requests/queries in the appropriate way.
• Opening/locking up of practice premises and managing security inline with practice protocols.
• Accepting requests for repeat prescriptions.
• Registering new patients who join the practice.
• Filing results and any other relevant documents in patients\' notes and refiling notes after use.
• Charging patients, the appropriate amount for private work, providing a receipt to the patient and recording the charge in the receipt book.
• Supporting in the management of staff rota. Assist with cover for sickness/absence/leave for team members, including a flexible approach to rota coverage.
• Organising cover for holidays, sickness and compassionate leave.
• Training and development of reception team.
• Assisting the Operations Manager with induction of new team members.
• Effective management and record keeping of prescription reports and logs/compliance.
• Attending team meetings and assisting with minutes.
• Management to ensure completion of compliance housekeeping logs.
• To canvas items for the agenda for discussion at Team Meetings.
• Ensure all reception/admin staff members are compliant with mandatory training.
• Provide coaching and training for all reception staff.
• Conduct probationary reviews and assist with appraisals.

Job responsibilities

See full job description attached.

• Answer the telephone within 5 rings in a pleasant and courteous manner at all times.
• Deal with all telephone requests/queries in the appropriate way.
• Opening/locking up of practice premises and managing security inline with practice protocols.
• Accepting requests for repeat prescriptions, checking the prescription box for repeat prescription requests.
• Registering new patients who join the practice.
• Photocopying insurance medicals and reports, scanning and coding as appropriate.
• Filing results and any other relevant documents in patients\' notes and refiling notes after use.
• Charging patients, the appropriate amount for private work, providing a receipt to the patient and recording the charge in the receipt book.
• Supporting in the management of staff rota. Assist with cover for sickness/absence/leave for team members, including a flexible approach to rota cover.
• Organising cover for holidays, sickness and compassionate leave.
• Training and development of reception team.
• Assisting the Operations Manager with induction of new team members.
• Effective management and record keeping of prescription reports and logs/compliance.
• Attend team meetings assisting with minutes.
• Management to ensure completion of compliance housekeeping logs.
• To canvas items for the agenda for discussion at Team Meetings.
• Ensure all reception/admin staff members are compliant with mandatory training.
• Provide coaching and training for all reception staff.
• Conduct probationary reviews and assist with appraisals.

Person Specification

Qualifications

• GCSEs at grade C or equivalent (or 4-9), including English and Maths.
• Training in administration/clerical duties at NVQ level or above.

Experience

• Experience of working in a medical or primary care setting.
• Experience in supervising/managing staff.
• Supporting, training or coaching experience.
• Dealing with external organisations at all levels e.g. solicitors, NHS organisations (CCG, PCN and others), DVLA and other private or public bodies.
• Awareness of Data Protection Act and need for confidentiality of information.
• Attention to detail, able to work accurately, identifying errors quickly and easily.
• Excellent understanding of data protection and confidentiality issues.
• Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style.
• Experience with medical coding systems (e.g. Read).
• An Understanding or experience using/updating QOF in primary care.
• Computer literate with an ability to use the required GP clinical systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Shelley Manor & Holdenhurst Medical Centre