Reception Multi Task Team member

Accor; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An international hospitality company seeks dedicated individuals to deliver excellent service to guests in Birmingham. Responsibilities include managing guest accounts, promoting hotel facilities, and ensuring customer satisfaction. Candidates must possess a high school diploma, strong communication skills, and a willingness to work flexible hours. Benefits include competitive hourly wages, free meals, and opportunities for career development.

Benefits

Free meals

Pension scheme

Discounted hotel rates

Qualifications

• High school diploma or equivalent; hospitality or customer service training is a plus.
• Polite, friendly, and professional demeanor with strong communication skills.
• Basic computer skills; ability to learn hotel systems.

Responsibilities

• Provide quality service to guests by responding promptly and courteously.
• Maintain control of guest accounts, ensuring accuracy in charges.
• Promote hotel facilities to maximize sales through product knowledge.

Skills

Customer Service

Communication

Reliability

Education

High school diploma or equivalent

Job description

Job Responsibilities and Duties

Provide quality service to guests by responding promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.

Maintain control of guest and hotel accounts, ensuring all charges are accurate and posted timely.

Follow security procedures with credit and cash transactions, account handling, issuing room keys, and maintaining guest confidentiality/privacy.

Ensure effective communication between hotel guests and departments, both verbally and in writing.

Operate the switchboard effectively, handle calls promptly and professionally, greet callers according to policy, and transfer calls efficiently.

Accurately document and distribute internal and guest messages as per hotel procedures.

Maintain an accurate internal phone list, connect international and operator-assisted calls, and record charges correctly.

Assist in screening reservation calls, providing accurate and up-to-date information.

Promote hotel facilities and maximize sales through product knowledge and selling skills.

Perform additional duties as requested by management and supervisors.

Additional Service Responsibilities

Take orders at the bar, maximize sales opportunities, and ensure order accuracy by repeating orders to guests.

Send orders to the kitchen via POS system, deliver meals promptly, and ensure presentation and temperature standards.

Maintain cleanliness in service areas and adhere to hygiene standards.

Perform other reasonable tasks as assigned by supervisors or management.

Training and Development

Participate in training programs to improve service standards.

Induct new staff and ensure compliance with brand standards and procedures.

Use guest feedback to improve service quality.

Health & Safety

Report any safety hazards or incidents immediately.

Participate in health and safety training and risk assessments.

Follow all safety policies, including equipment use and emergency procedures.

Systems & Procedures

Report system issues and suggest improvements.

Follow established policies and procedures.

Customer Relations

Deliver friendly, professional service and strive for total customer satisfaction.

Actively promote hotel facilities and special promotions.

Respect and be sensitive to all cultural backgrounds.

Contribute to a positive team environment and uphold the company's values.

Qualifications and Skills

High school diploma or equivalent; hospitality or customer service training is a plus.

Good command of English; additional languages are advantageous.

Polite, friendly, and professional demeanor with strong communication skills.

Basic computer skills; ability to learn hotel systems.

Punctual, reliable, well-presented, and able to handle pressure gracefully.

Work Schedule

Willingness to work shifts, including mornings, evenings, weekends, and holidays.

Benefits

Hourly wages £12.36, free meals, pension scheme, training and development, international opportunities, discounted hotel rates, and more.