Reception Manager - Prestigious Hospitality Group

COREcruitment; Greater London; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading hospitality group in London is looking for an experienced Reception Manager to manage front-of-house operations and ensure an exceptional guest experience. The ideal candidate will be a warm and personable leader, skilled in managing large teams, and proficient with tools like OpenTable and SevenRooms. This is a hands-on role where customer interaction is key, offering a salary of £55,000 - £60,000.

Qualifications

• Proven experience as a Reception Manager in a high-volume, premium dining environment.
• Strong leadership and communication skills.
• Ability to manage large teams and motivate individuals.

Responsibilities

• Lead the reception team to ensure seamless operations.
• Engage with guests to enhance their experience.
• Manage reservations, seating, and guest flow.

Skills

Guest interaction

Team leadership

Customer service excellence

Problem resolution

Strong communication

Tools

OpenTable

SevenRooms

TripleSeat

Job description

Overview

Reception Manager – Prestigious Hospitality Group
London
£55,000 - £60,000

We’re looking for a Reception Manager who lives and breathes guest interaction. This isn’t just about running a desk, it’s about managing front-of-house operations, ensuring a seamless guest experience, and acting as the ambassador for the business – people will remember you and your team. You’ll be visible, hands-on, and the face of hospitality for every guest who walks through the door.

Key Responsibilities

• Lead the reception team with energy and confidence, ensuring smooth day-to-day operations.
• Be on the floor – greeting guests, touching tables, and resolving issues in the moment.
• Recruit, train, and develop a motivated reception team.
• Maintain high standards of service, communication, and the overall guest journey.
• Manage reservations, seating and guest flow with precision and care.
• Champion innovation and constantly seek ways to enhance the guest experience.

The Ideal Candidate

• A natural host – warm, personable, and always guest-first.
• Proven experience as a Reception Manager (or similar) in a high-volume, premium dining environment.
• Hands-on leadership style – present on the floor, not hidden in the office.
• Strong communicator with excellent organisational skills.
• Skilled in managing large teams and motivating individuals.
• Super user of OpenTable, SevenRooms, or TripleSeat.
• Ambitious and excited to grow with a leading hospitality group.

Apply now: [e-mail]