Reception Manager - Hotel

Sterling Cross Ltd; United Kingdom; On-site; Full time

Job summary

A well-established hotel in Oban is seeking an experienced Reception Manager to lead the front office team and deliver exceptional guest service. This role involves training staff, managing bookings, and ensuring compliance with policies. The hotel offers on-site accommodation at a subsidised rate, making it a great opportunity for a candidate considering relocation. You should have at least a year of relevant experience and a passion for hospitality to thrive in this supportive environment.

Benefits

Competitive salaries & incentives

Genuine career progression

Ongoing learning & development opportunities

Discounted hotel stays for friends and family

Qualifications

• Minimum 1 year’s experience in a similar front office or supervisory role.
• Passion for hospitality with a warm, engaging approach.
• Strong organisational and communication skills.

Responsibilities

• Deliver the highest level of customer service across the front desk.
• Train and support reception staff to ensure consistent service excellence.
• Manage booking procedures to maximise hotel revenue.

Skills

Customer service excellence

Team leadership

Organisational skills

Communication skills

Job description

Are you an experienced Reception Manager looking to take the next step in your hospitality career? We’re delighted to be supporting a well-established hotel in the stunning Oban area, known for its warm culture, exceptional guest service, and strong commitment to staff development.

This is an excellent opportunity for a passionate hospitality professional to join an organisation that truly invests in its people. With on-site accommodation available at a highly subsidised rate—including bills, breakfast, and dinner—this role is ideal for anyone considering a relocation or seeking a fresh start in one of Scotland’s most picturesque coastal towns.

Why Join This Hotel?

Our client places people at the heart of everything they do. Their culture centres on engagement, individual growth, and celebrating the natural strengths of each team member. You’ll be joining a business that believes exceptional hospitality comes from a motivated and supported team. Staff enjoy:

• Competitive salaries & incentives
• Genuine career progression
• Ongoing learning & development opportunities
• A supportive and inclusive working environment
• Discounted hotel stays for you, your friends, and your family

The Role – Reception Manager

As the Reception Manager, you will lead the front office team to deliver exceptional service while ensuring smooth daily operations. You will be the face of the hotel, setting the tone for guest experience from arrival to departure.

Key Responsibilities:

• Deliver and maintain the highest level of customer service across the front desk
• Train, support, and guide reception staff to ensure consistent service excellence
• Manage booking procedures to maximise hotel revenue
• Maintain strong product and local knowledge to assist guests effectively
• Ensure compliance with all relevant legislation and company policies
• Provide accurate reports and information to internal departments when requested
• Keep the reception area presentable, professional, and always manned
• Promote and support company values through strong leadership and communication

What We’re Looking For:

• Minimum 1 year’s experience in a similar front office or supervisory role
• Passion for hospitality with a warm, engaging approach
• Strong organisational and communication skills
• Ability to lead by example and support a positive team culture
• Reliable, motivated, and willing to grow within a supportive team

Accommodation

On-site accommodation is available for just £240 per month, including utilities, breakfast, and dinner—an excellent option for candidates relocating to the area.

How to Apply

If you’re ready to take on this exciting leadership role within a supportive and growing hotel team, we’d love to hear from you. Please apply with your CV, and one of our consultants will be in touch to discuss the next steps.