Reception Manager - Hotel

Holiday Inn Bolton Centre; Bolton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel in Bolton is seeking a dedicated Reception Manager to oversee the Reception and Nights team. The successful candidate will demonstrate strong leadership capabilities and a commitment to providing excellent customer service. Key responsibilities include managing the daily operations of the reception area, maintaining high guest satisfaction, and supporting revenue goals. This full-time role requires flexibility in working hours, including evenings and weekends.

Benefits

Free use of Gym Facilities

Free Parking

Company Discounts and Benefits

Free Meals on Duty

Uniform

Training & Development Opportunities

Discounted stays across properties

Qualifications

• Proven experience as a Reception/Nights Manager in a hotel or similar environment.
• Strong leadership skills and ability to motivate a team.
• Excellent customer service skills and experience in guest relations.

Responsibilities

• Manage Reception and Nights team to ensure high-quality service.
• Meet departmental and hotel goals while maintaining brand standards.
• Recruit and develop a diverse workforce for excellent service.
• Support sales strategies to maximize hotel revenue.

Skills

Leadership

Customer service

Attention to detail

Job description

Free use of Gym Facilities + Free Parking + Company Discounts and Benefits + Free Meals on Duty + Uniform + Training & Development Opportunities + Discounted stays across all Michels and Taylor properties

We are currently recruiting for a Reception Manager to join our team at Holiday Inn Bolton. This is a full time position working 40 hours per week, 5 out of 7 days including evenings and weekends in our recently refurbished Hotel.

The successful candidate will be an experienced Reception / Nights Manager. You will be a great leader with excellent attention to detail and superb customer service.

As Reception Manager you will :

• Be responsible for our Reception and Nights team.
• Maintain focus on meeting or exceeding departmental and hotel goals whilst ensuring compliance with Hotel standards to maintain brand integrity
• Ensure services provided by the Reception & Night staff meet or exceeds guest expectations and builds customer loyalty through product and service excellence
• Recruit, develop and retain a diverse workforce to deliver excellent products and services. Create and sustain a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.
• Assist with the selling strategy to maximize revenue and support the efforts of the Sales team to achieve hotel revenue.

Manage the daily operation of Reception to achie...