Reception Manager / Head Receptionist

Bromley Court Hotel; Greater London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading hospitality establishment in Greater London seeks a Reception Manager / Head Receptionist. This full-time role entails overseeing guest check-in/out, managing the reception team, and ensuring exceptional guest service. The ideal candidate should have over two years of experience, strong leadership skills, and proficiency in property management systems. Benefits include a company pension and free parking. This is a permanent on-site position requiring both early and late shifts.

Benefits

Company pension

Free parking

Qualifications

• Demonstrated ability to lead and motivate a team.
• Strong focus on providing excellent guest service.
• Experience in managing front desk operations.

Responsibilities

• Overseeing check-in/check-out of guests.
• Managing a reception team and operations.
• Handling guest inquiries and special requests.

Skills

Leadership

Customer service

Operational knowledge

Technical skills

Communication

Tools

Property management systems

Booking and reservation systems

Job description

Job Title

Reception Manager / Head Receptionist

Hours

42.5 hours per week, 5 days out of 7 days

Pay

£32,000.00 per year

At Bromley Court Hotel, we are proud of our rich 200-year history and years of experience offering comfortable surroundings, superb food and personal service to all our guests, whether they are holidaymakers, business travellers, or are visiting us for a special occasion.

We are recruiting for a full-time Hotel Reception Manager / Head Receptionist. This is a permanent role to include weekends and be able to work both early and late shifts.

Key responsibilities

Overseeing check-in / check-out of guests, handling inquiries and special requests, and managing a reception team. Ensuring a smooth and efficient guest experience:

• Guest service: Lead and inspire the reception team to provide a warm, attentive, and seamless guest service experience.
• Operations management: Manage all front desk operations, including check-in / check-out, guest inquiries and supporting reservations.
• Team leadership: Schedule staff to ensure adequate coverage, especially during peak times, and oversee the reception team.
• Problem‑solving: Handle guest complaints and special requests, such as room service, taxi bookings, or wake‑up calls.
• Sales and promotion: Use sales skills to promote additional hotel services and facilities.
• Reporting and analysis: Work with senior management to improve service standards through performance analysis and reporting.

Required skills and experience

• Leadership: Demonstrated ability to lead and motivate a team.
• Customer service: Strong focus on providing excellent guest service.
• Operational knowledge: Experience in managing front desk operations, supporting reservations, and guest relations.
• Technical skills: Proficiency with property management systems, booking and reservation systems is required.
• Communication: Excellent communication and interpersonal skills.
• Experience: A minimum of two years in a similar role is required.

Job Types

Full-time, Permanent

Benefits

• Company pension
• Free parking

Work Location

Onsite

Please click 'Apply' to forward a copy of your CV.