Reception Manager

Bespoke Hotels Ltd; Tewkesbury; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading hospitality company in Tewkesbury seeks passionate and character-driven individuals to join the team at Dumbleton Hall Hotel. The role involves providing exceptional guest-focused service, creating memorable experiences, and contributing to a unique heritage environment. Ideal candidates are warm, detail-oriented, and eager to develop their craft. Join our team and help shape the next chapter of a storied manor house in the Cotswolds.

Benefits

Staff benefits

Training and development

Historic work environment

Qualifications

• Warm, articulate, and genuinely guest-focused.
• Inspired by heritage and countryside hospitality.
• Detail-oriented and proud of their work.

Responsibilities

• Welcome guests by name and anticipate their needs.
• Provide personal and cultured service effortlessly.
• Create memorable moments for guests.

Skills

Guest-focused service

Attention to detail

Warm communication

Polished demeanor

Job description

Join our Team at Dumbleton Hall Hotel

Return to Life Lived Grand — Help Us Bring It to Our Guests

At Dumbleton Hall, we do not simply run a hotel.
We steward a great English manor — a place where every guest is received as the honoured guest of the family. Fires are lit, dinner is served, and life unfolds as it once did in the Golden Age of English country houses. Our team will brings this story to life every day.

We are inviting passionate, thoughtful, and character-led individuals to join us in creating an experience unlike any other in the Cotswolds.

Who We Are

Dumbleton Hall: A Manor Reborn

Set in the richest pocket of the Cotswolds, Dumbleton Hall blends heritage, romance, culture, and countryside elegance. Our story reaches back to the Holland family, the literary circles of Gaskell, Dickens, and Darwin, the Mitford sisters, and poet laureate John Betjeman. Today, we continue this tradition by offering guests a living narrative of culture and hospitality.

Our Character & Place

Between Shakespeare’s Stratford and Cheltenham’s Gold Cup, our manor stands as the grand gateway to theatre, racing, walking country, and village life. Our interiors draw inspiration from the Belle Époque and the 1920s, with William Morris and Frederic Leighton as artistic touchstones. Our gardens, lake, cascades, and arboretum create an Arcadian idyll where guests arrive as visitors and depart as part of the Dumbleton story.

What Makes Us Unique

Dumbleton Hall offers the real-life Downton Abbey experience — layered, colourful, storied, and personal. Our unique selling proposition is built on five pillars:

• Manor Life – Rituals of welcome, firelight, garden and lake, and gracious dining.
• Culture & Story – A heritage woven through literature, diplomacy, and society.
• Countryside & Walking – The Winchcombe Way at our gates and historic estates all around.
• Grand Tour Polish – Refinement in service, signage, and dining.
• Romance – From moonlit gardens to weddings, honeymoons, and love stories.

Our team members are custodians of these values — shaping every touchpoint, from arrival to farewell.

What Makes us so Special

• Each of rooms have amazing views of the grounds and Cotswolds
• The Hall is unique in its décor and history.
• We are Team who work together to build memoires for our guests and our team.
• We all have the same goal and help each other to be successful.

If you take pride in your craft, generosity, and genuine hospitality, you will thrive here.

What It Means to Work at Dumbleton Hall

To work at Dumbleton Hall is to bring the Honoured Guest Manifesto to life:

• You welcome guests by name.
• You anticipate needs without intrusion.
• You offer service that feels personal, cultured, and effortless.
• You help create moments — fireside, garden-side, tableside — that feel grand yet warmly human.

Every role, front or back of house, contributes to the story we tell.

Events, Culture, and the Spirit of the Cotswolds

Dumbleton Hall is the country seat for England’s richest cultural arc. From the Cheltenham Festival and Gold Cup to the Royal Shakespeare Company and the region’s finest estates, we turn the Cotswolds calendar into memorable guest experiences. Our team plays an essential part in bringing these to life.

Who We’re Looking For

We welcome individuals who are:

• Warm, articulate, and genuinely guest-focused
• Inspired by heritage, storytelling, and countryside hospitality
• Detail-oriented, polished, and proud of their work
• Eager to develop their craft in service, dining, housekeeping, guest experience, events, and more
• Excited to join a growing team reshaping a manor house into the Gem of the Cotswolds

Hospitality experience is valuable but not essential — the right character matters most.

Why Join Us?

• Be part of a landmark transformation of one of the Cotswolds’ grandest manor houses
• Work with a team inspired by culture, quality, and guest delight
• Grow your skills within a storied English estate environment
• Contribute to experiences that guests will remember for life
• Enjoy staff benefits, training, growth pathways, and the privilege of working in a historic, romantic, extraordinary setting

Return to Life Lived Grand — in Your Career

If you want to be part of a house that cherishes its heritage, celebrates its people, and delights every guest who walks through its doors, we would love to hear from you.

Join us at Dumbleton Hall and help shape the next chapter of our story