Reception Manager

Chotto Matte - UK; Manchester; On-site; GBP 45,000; Full time

Job summary

An exciting new upscale dining venue in Manchester seeks a Reception Manager to lead its front-of-house team. The ideal candidate is experienced in a high-volume reception/host management role and proficient with the reservation platforms Seven Rooms and OpenTable. Responsibilities include ensuring every guest receives a warm welcome and managing the operations of the reception team. This role offers a competitive salary of up to £45,000, providing a vibrant working environment with opportunities to engage with a dynamic clientele.

Qualifications

• At least 2 years' experience in a similar high-volume reception/host management role.
• Experience using SevenRooms and OpenTable is essential.
• Experience managing and developing a front-of-house team.

Responsibilities

• Lead and manage the Reception and Host team.
• Ensure all guests are welcomed with warmth, professionalism, and efficiency.
• Oversee and manage all reservations using SevenRooms and OpenTable.

Skills

Leadership

Guest service

Organizational skills

Communication

Tools

Seven Rooms

OpenTable

Job description

Position: Reception Manager – New Opening

Location: Manchester

Salary: Up to £45,000 inclusive of tronc

About us :

Chotto Matte is a globally recognized Japanese-Peruvian fusion restaurant group with locations in London, Miami, San Francisco, Toronto, and now Manchester! Our venues are immersive spaces where vibrant cuisine meets energetic beats, offering guests a unique and engaging dining experience.

We’re looking for a Reception Manager with exceptional leadership, systems knowledge, and a passion for guest service to lead our front‑of‑house host team.

As Reception Manager, you’ll be the face of the venue and the first point of contact for our guests. You’ll lead and manage a team of 9 Senior Hosts and Hosts, ensuring every guest receives a warm, professional welcome.

Your experience with the reservation platform Seven Rooms will be essential for managing high‑volume bookings and guest communications.

You’ll be responsible for the smooth and professional operation of the reception team.

Key Responsibilities

• Lead and manage the Reception and Host team
• Ensure all guests are welcomed with warmth, professionalism, and efficiency
• Oversee and manage all reservations using SevenRooms and OpenTable
• Coordinate guest flow across the venue to maximise service, bookings, and table turns
• Build and maintain strong relationships with regular guests, VIPs, and high‑profile clientele
• Ensure clear and consistent communication between reception, floor, and management teams
• Provide on‑the‑job training, coaching, and development to your team
• Maintain front desk standards, ensuring appearance, etiquette, and guest handling are always to the highest level
• Collaborate with marketing and events teams to manage guest lists, private bookings, and special events

Requirements

• At least 2 years’ experience in a similar high‑volume reception / host management role
• Experience using SevenRooms and OpenTable is essential
• Experience managing and developing a front‑of‑house team
• Strong organisational skills with the ability to remain calm under pressure
• Excellent communication and guest service skills, especially with VIP and high‑profile guests