Reception Manager

Hotel Du Vin; Liverpool City Region; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent hotel chain in Liverpool is seeking a Reception Manager to lead the front desk team. The role requires experience in hotel reception and managing a team while ensuring exceptional guest service. You will be responsible for overseeing check-in/check-out processes, resolving guest issues, and collaborating with other departments. This position offers great perks and is a stepping stone to a senior role within the company.

Benefits

Heavily discounted Staff Room Rates

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Experience in managing a small team and performing Duty Manager responsibilities.
• Strong communication and leadership skills.
• Proven ability to deliver excellent guest service.

Responsibilities

• Lead and manage a reception team, ensuring high standards.
• Be the front-facing representative of the hotel, handling guest satisfaction.
• Oversee reservations and front desk operations using Opera.

Skills

Leadership

Customer Service

Communication

Education

Experience in Hotel Reception

Tools

Opera

Job description

Overview

Reception Manager, Malmaison – Competitive Salary, 45 Hours per week – Permanent

Location: Liverpool

Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.

Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails - almost as much as you do!

As Reception Manager you and your team are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

You will have experience working in a Hotel Reception and ideally with the reservations system Opera. You will be managing a small team within the property and assuming some Duty Manager responsibilitiesthroughout your week.

We create memories that the guest will never forget. This could be the next step for you into a Senior HOD position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.

Responsibilities

• Lead and manage a reception team, ensuring high standards of guest service and a smooth check-in/check-out experience.
• Be the front-facing representative of the hotel, delivering guest satisfaction and resolving issues promptly.
• Oversee reservations and front desk operations; work with Opera where applicable.
• Assign duties, monitor performance, and support the team to achieve targets.
• Collaborate with other departments to create memorable guest experiences.

Qualifications

• Experience in Hotel Reception; knowledge of Opera is preferred.
• Proven ability to manage a small team and perform Duty Manager responsibilities.
• Strong communication, leadership and customer service skills.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeshipprogrammes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestreamgiving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offercomplimentary stayson your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor ofThe Brain Charity,helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme– free, confidential advice available 24/7 to you and your family

Plus on completing your probationary period you will be provided with:

• Private Medical Healthcare
• Bonus Plan based on clear and transparent KPI’s
• Critical Illness cover
• Life Assurance

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.