Reception Manager

Malmaison; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent hotel chain in Liverpool is seeking a Reception Manager. In this role, you will ensure exceptional guest experiences, manage a reception team, and maintain high service standards. Candidates should have hotel reception experience and ideally knowledge of the Opera reservations system. This position offers a competitive salary, permanent contract, and a range of employee perks.

Benefits

Heavily discounted staff room rates

Discounted friends and family room rate

35% off dining

Fully funded apprenticeship programmes

High Street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Uniform provided

Pay-everything Wagestream access

Complimentary stays on anniversaries

Employee Assistance Programme

Private medical healthcare upon probation completion

Bonus plan based on KPIs

Critical illness cover

Life assurance

Qualifications

• Experience working in a Hotel Reception.
• Ideally experience with the Opera reservations system.

Responsibilities

• Be the first and last point of contact for guests.
• Deliver high standards of service and guest satisfaction.
• Manage a small reception team and assume Duty Manager responsibilities.

Skills

Hotel Reception experience

Experience with Opera reservations system

Job description

Overview

Reception Manager, Malmaison – Liverpool. Competitive salary, 45 hours per week, permanent contract. Be the face of our hotel, get paid for doing what you love, and benefit from a range of perks while building a long-term career with Malmaison.

Responsibilities

• You and your team are the first and last point of contact for guests, setting the tone for their visit and ensuring everything goes above and beyond before they leave.
• Deliver high standards of service and guest satisfaction, with a focus on delivering celebrity service and memorable experiences.
• Manage a small reception team and assume some Duty Manager responsibilities throughout the week.

Qualifications

• Experience working in a Hotel Reception.
• Ideally experience with the Opera reservations system.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off dining in Brasseries and Bistros.
• Fully funded Apprenticeship programmes to support career development.
• High Street discounts on a range of shops, experiences, holidays and more.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare Cash Plans covering dental, optical, medical and more from £5 per month.
• Referral schemes up to £1500.
• Uniform provided; wellness and national campaign days promoting wellbeing.
• Pay-everything Wagestream access to earned wages.
• Complimentary stays on your 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.
• Charity partnership with The Brain Charity.
• Employee Assistance Programme – free, confidential advice 24/7.

Plus on completing probation:

• Private Medical Healthcare
• Bonus plan based on KPIs
• Critical Illness cover
• Life Assurance

Our Sustainability Goals

• 100% of electricity from renewable energy, mostly wind.
• Recycle a minimum of 70% of hotel waste, championed by the Sustainability Council.
• Chemical-free cleaning in bedrooms/public areas and eco-friendly kitchen cleaning systems.
• Volunteer to work for sustainable charities 2 days per year on full pay.

Equal Opportunities Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

Seniority level

• Mid-Senior level

Employment type

• Permanent

Job function

• Management
• Industries: Hospitality