Reception Manager

Hilton; Cobham; On-site; GBP 34,000; Full time

Job summary

A leading global hotel company in Cobham is seeking a Reception Manager to oversee the Front Office Team and ensure exceptional guest experiences. This role involves managing guest satisfaction, leading a dedicated team, and maximising room occupancy through effective sales strategies. The ideal candidate will have at least 3 years of supervisory experience in the hotel sector and strong interpersonal skills. The position offers a competitive salary of £34,000 per year plus incentives and opportunities for career growth.

Benefits

Smart uniform provided

Free meals when on duty

Career growth programs

Team Member Travel Program

28 days holiday increasing with service

Discounted dental and health cover

Free parking

Accommodation available

Qualifications

• Minimum of 3 years of supervisory experience in the hotel or retail sector.
• Experience in managing people and developing their skills.
• Previous P&L management experience.

Responsibilities

• Oversee Front Office operation and maintain high standards.
• Evaluate Guest satisfaction and trends for improvements.
• Maximise room occupancy using up-selling techniques.

Skills

Front Office supervisory experience

Leadership skills

Interpersonal skills

Communication skills

Ability to work under pressure

Education

Degree or diploma in Hotel Management

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Salary: £34,000 a year plus Incentives Scheme

A WORLD OF REWARDS

• Smart uniform provided

• Free and healthy meals when on duty

• Grow your Career!

• Personal Development programmes designed to support you at every step of your career

• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

• Team Member Referral Program

• High street discounts: with Perks at Work

• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)

• Discounted dental and health cover

• Free Parking

• Accommodation available with all billsincluded

• Guest Experience Day as part of your induction

• Modern and inclusive Team Member’s areas

A Reception Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check‑out.

What will I be doing?

As a Reception Manager you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Reception Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up‑selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

What are we looking for?

Reception Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company