Reception Manager

PPHE Hotel Group; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group is seeking a Reception Manager for their art'otel Hoxton in London. The successful candidate will lead a team, ensure guest satisfaction, and possess strong knowledge of Front Office operations. Experience in hospitality management is crucial, as is a passion for art and culture. The position offers competitive salary and benefits including discounts and wellness days.

Benefits

Heavily discounted hotel rates in Europe

F&B discounts at restaurants

Two wellness days per year

Access to 40% of pay before payday

Company pension plan

Award-winning training

Qualifications

• Proven experience in hospitality management and customer service.
• Ability to motivate and train team members effectively.
• Passion for art and culture.

Responsibilities

• Lead the front office team and ensure excellent service.
• Liaise with staff to meet guest satisfaction and financial goals.
• Be available to work on a flexible rotating schedule.

Skills

Excellent knowledge of Front Office operations

Team leadership and motivation

Strong communication skills

Customer satisfaction focus

Job description

Overview

Reception Manager for our fantastic art'otel Hoxton team! Long revered as London's effortlessly cool cultural core, Hoxton's hip new resident has hit the scene. The 26-floor art'otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym and two destination restaurants.

Benefits

• Salary: Competitive plus great benefits
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

Responsibilities

• As a Master of your Craft you will…
• Have excellent detailed knowledge of Front Office operations
• You will liaise with the team to ensure guest satisfaction, financial goals and responsible business targets are met
• Empower your team by providing an inspiring service culture through briefings, team meetings and coaching
• Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members and providing an inspiring service culture.
• Clearly communicate both operational and strategic information, ongoing customer feedback and ensure team members are trained and developed
• Be available to work 4 days on, 4 days off

If you share passion for art, culture and hospitality, art'otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.

be bold. be creative. be original.