Reception Manager

Malmaison Hotels; Brighton; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading hotel group in Brighton is looking for a Reception Manager to be the face of the hotel. The ideal candidate will ensure high standards of service while leading a small team. Responsibilities include managing guest experiences and collaborating with hotel departments. Experience in hotel reception and ideally, knowledge of Opera systems are required. This position offers a competitive salary, benefits, and opportunities for career progression within the company.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining in Brasseries and Bistros

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary stays on anniversaries

Private Medical Healthcare post-probation

Bonus Plan

Critical Illness cover

Life Assurance

Employee Assistance Programme

Qualifications

• Experience working in a Hotel Reception.
• Ideally experience with the Opera reservations system.
• Ability to manage a small team and perform Duty Manager responsibilities.

Responsibilities

• Be the face of the hotel for guests and ensure high standards of service.
• Lead and manage a small Reception team and take on some Duty Manager responsibilities.
• Deliver guest experiences that go above and beyond and set the tone for each visit.
• Collaborate with hotel departments to maintain seamless guest service from check-in to check-out.

Skills

Team management

Guest service excellence

Experience with Opera

Job description

Overview

Reception Manager, Malmaison. Competitive Salary, Full time Permanent Contract. Brighton. Be the face of our hotel, get paid for doing what you love, enjoy loads of perks and benefits, learn something new and make a career for life with Malmaison. Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails - almost as much as you do! As Reception Manager you and your team are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave. You will have experience working in a Hotel Reception and ideally with the reservations system Opera. You will be managing a small team within the property and assuming some Duty Manager responsibilities throughout your week. We create memories that the guest will never forget. This could be the next step for you into a Senior HOD position within Malmaison - we actively encourage internal development and progression, Onwards and Upwards.

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Responsibilities

• Be the face of the hotel for guests and ensure high standards of service.
• Lead and manage a small Reception team and take on some Duty Manager responsibilities.
• Deliver guest experiences that go above and beyond and set the tone for each visit.
• Collaborate with hotel departments to maintain seamless guest service from check-in to check-out.

Requirements / Qualifications

• Experience working in a Hotel Reception.
• Ideally experience with the Opera reservations system.
• Ability to manage a small team and perform Duty Manager responsibilities.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of shops, experiences, holidays and more.
• Cycle to work scheme - save up to 40% on bikes.
• Healthcare Cash Plans - dental, optical, medical and more (from £5 per month).
• Referral schemes that pay up to £1500.
• A decent uniform and a Wellness & National Campaign Days Calendar.
• Access to Wagestream for on-demand pay.
• Complimentary stays on your 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.
• We are a proud sponsor of The Brain Charity and offer an Employee Assistance Programme (free, confidential advice 24/7).
• Post-probation benefits: Private Medical Healthcare, Bonus Plan, Critical Illness cover, Life Assurance.
• Our Sustainability Goals: 100% renewable electricity, minimum 70% waste recycling, chemical-free cleaning in bedrooms and public areas, enzyme-based eco-friendly kitchen system, and the option to volunteer for sustainable charities 2 days per year on full pay.