Reception Manager

The Ivy Collection; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading restaurant brand in Bath seeks a passionate Reception Manager to ensure exceptional guest experiences. You will manage bookings, train the reception team, and lead service operations while delivering a warm and professional atmosphere. Ideal candidates have over 2 years of experience and a flair for hospitality. Join a dynamic team offering competitive pay and various perks including staff discounts and career development opportunities.

Benefits

Competitive Industry pay

50% staff discount

Career Development and Training

Free food and drinks during shifts

Extra holiday allowance

Guaranteed day off for your birthday

Qualifications

• 2+ years of experience in reception management.
• Ability to work under pressure during peak service.

Responsibilities

• Ensure positive first impressions for guests.
• Manage bookings efficiently.
• Train and lead the reception team.

Skills

Solution-driven

Guest service excellence

Excellent English language skills

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We're searching for a passionate Reception Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK's most-loved restaurant brands.

Benefits & rewards

• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Free food and drinks to the same standard that we serve our guests when you are working.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• You can take your Birthday as a day off - Guaranteed!
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as Reception Manager

• Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table
• Efficiently manage the bookings, to allocate tables equally over all sections of the Restaurant and to stagger times of bookings.
• To manage, train and lead the reception team
• Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
• Ensure when necessary, all payment methods are dealt with in the correct manner

About you

• You have 2 years + experience in this position
• Solution-driven individual able to work under the pressure of peak service
• You love to wow guests with exceptional service
• You have excellent English language skills
• You are friendly and professional with plenty of charisma and flair

About us

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.