Reception & Guest Services Assistant

JobStart Scheme; Ballymena; On-site; GBP 40,000 - 60,000; Part time

Job summary

A reputable hotel in Ballymena is seeking a Reception & Guest Services Assistant to join their team. The ideal candidate will assist with front-of-house operations, maintain high standards of professionalism, and deliver exceptional customer service. Responsibilities include welcoming guests, observing experienced staff, and gaining practical experience in hospitality operations. This temporary position offers up to 25 hours per week with flexible hours based on availability. Competitive hourly rates from £7.55 to £12.21 are available based on age.

Qualifications

• Recent experience in a similar role.
• Ability to work as part of a team.

Responsibilities

• Observe and assist senior concierge and reception staff with operational duties.
• Maintain high standards of professionalism and customer service.
• Greet guests on arrival and departure.
• Receive on-the-job mentoring from experienced staff.
• Gain practical experience in hospitality operations.

Skills

Teamwork

Customer service

Communication

Problem-solving

Job description

THE EMPLOYER IS: GALGORM HOTEL MANOR LTDThe Reception & Guest Services Assistant will support the front-of-house and concierge team in delivering a welcoming, professional, and efficient service to all guests.

Responsibilities

• Observe and assist senior concierge and reception staff with operational duties.
• Maintain high standards of professionalism, presentation, and customer service.
• Welcome and greet guests on arrival and departure.
• On-the-job mentoring from experienced reception and concierge staff.
• Opportunities to develop customer service, communication, problem-solving, and teamwork skills.
• Practical experience in hospitality operations and front-of-house procedures.

Skills and Qualifications

• Ability to work as part of a team.
• Recent experience in a similar role.

Further Information

The Employer is: GALGORM HOTEL MANOR LTDJobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Vacancy ID 1756003 Job Sector Secretarial and Administration Area Co Antrim Location Ballymena Salary 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour No. vacancies 1 Contract Type Temporary Weekly hours 25 Published date 22/01/2026 Closing date 04/03/2026 Worktime Various shifts, Morning, Afternoon and Evening. To be confirmed.