Reception Duty Manager

LGH Hotel Management Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel management company in the UK is seeking a Reception Duty Manager to oversee operations at Holiday Inn London - Regent’s Park. The role involves managing the reception team, ensuring excellent guest experiences, and meeting performance targets. The ideal candidate will have at least 2 years of experience in a hotel management position, strong leadership skills, and a commitment to outstanding customer service. Join this dynamic team to further your career in the hospitality industry.

Benefits

Employee discounts on hotel rates

Access to IHG employee benefits

Shopping discounts

Eye care

Cycle to work scheme

24/7 advice and support

Free meals on duty

Qualifications

• Minimum of 2 years experience in a hotel role.
• Strong ability to motivate and manage a team.
• Experience in a fast-paced hotel environment.

Responsibilities

• Manage daily reception desk operations and customer service.
• Ensure key performance indicators are met.
• Train and coach reception staff to enhance service.

Skills

Leadership skills

Excellent communication

Analytical skills

Problem-solving

Customer service orientation

Tools

Hotel management systems

PMS and reservation systems

Job description

Reception Duty Manager

Holiday Inn London - Regent's Park

Check out the hotel on our virtual tour!

The Opportunity

We are seeking a highly motivated and experienced individual to join our hotel team as a reception manager. As the first point of contact for guests, the reception manager plays a vital role in ensuring a positive guest experience from the moment they arrive.

Responsibilities:

• Manage the daily operations of the reception desk, ensuring that all staff are providing excellent customer service to guests
• Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets
• Train, coach, and motivate reception staff to deliver exceptional guest service and handle any guest complaints or issues
• Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience
• Oversee the reservations system and ensure that guest bookings are accurate and efficiently managed
• Work with other departments to ensure that all guest requests and needs are fulfilled in a timely and efficient manner
• Manage the reception budget, including labor costs and other expenses

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Cycle to work scheme
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• At least 2 years of experience in a similar role within a hotel environment
• Strong leadership skills with a proven ability to manage and motivate a team
• Excellent communication skills and ability to build strong relationships with guests and colleagues
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Experience with hotel management systems, such as PMS and reservation systems
• Strong analytical and problem-solving skills with a focus on achieving targets and driving revenue
• A positive attitude and a commitment to delivering excellent customer service
• If you are an experienced and passionate hotel professional looking for a new challenge, we invite you to apply for this exciting opportunity.

Hotel

Discover the vibrant heart of London at the Holiday Inn London - Regent’s Park Hotel! Perfectly positioned just minutes from Great Portland Street and Regent’s Park Tube stations, our hotel offers seamless access to the city’s top attractions. Located near the A501 and only a 45-minute drive from Heathrow Airport, getting here is a breeze.

Step outside and find yourself immersed in the lush greenery of Regent’s Park or the bustling energy of Oxford Street’s shopping paradise, both within walking distance. Family fun awaits at nearby hotspots like Madame Tussauds, the Sherlock Holmes Museum, and London Zoo.

For culture enthusiasts, the British Museum, less than a mile away, invites you to uncover ancient treasures and explore global cultures. The British Library, with its diverse exhibitions, is also just a short stroll away.

The excitement doesn’t end there! Theater lovers can reach the dazzling West End in just a 15-minute walk, where world-class shows await. And don’t miss the vibrant bars and restaurants of Soho, perfect for a night out on the town.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.