Reception Co-ordinator

Central London Community Healthcare NHS Trust; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare community service in Central London seeks Reception Supervisors to ensure compassionate patient care and supervise teams. Candidates must be flexible, enthusiastic, and possess strong leadership abilities. The role involves welcoming patients, managing appointments, and enhancing service delivery. Flexible working options and comprehensive training are provided.

Benefits

Comprehensive induction

Car lease scheme

Flexible working options

Annual travel card loan

Training and development support

Qualifications

• Enthusiastic and flexible individual.
• Passionate about compassionate patient care.
• Leadership skills to supervise teams effectively.

Responsibilities

• Welcome patients, carers, staff and visitors.
• Book appointments based on urgency.
• Ensure patients are treated with dignity.
• Carry out reception tasks and administration.
• Collaborate with teams for quality service.

Job description

Overview

We are looking for two enthusiastic, flexible and dynamic Reception Supervisors to join our North Central and Inner Northwest Divisions. The ideal candidates will be highly motivated individuals who are passionate about ensuring our patients are dealt with in a compassionate and efficient way and helping your teams develop in their roles. These roles will include direct patient contact as well as directly supervising your own teams to ensure the needs of the service are recognised across the Divisions.

Responsibilities

• Welcoming patients, carers, staff and visitors and signposting them to the relevant departments.
• Booking in appointments on arrival appropriately and according to urgency.
• Ensuring that patients are treated with dignity and respect and that personal information is conveyed with tact and diplomacy, contributing to the improvement of the patient experience.
• Carrying out reception tasks and administration leadership as required; the role varies from day to day.
• Collaborating with teams to ensure high-quality service delivery across the Divisions.

We Can Offer You

• A comprehensive induction into the community service followed by a local induction to introduce you to the role.
• Car lease scheme (only available for Band 5 and up).
• Flexible working options.
• Annual travel card loan.
• Training, support and development in your career.

To have a full look at our benefits and what it is like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Please refer to Job Description and Person Specification for outline of skills, knowledge and experience required.