Reception and Dispensing Assistant

The Blackdown Practice; Honiton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local healthcare provider in Honiton is seeking a front of house receptionist and dispensary assistant. You will assist in providing high-quality healthcare services, manage patient queries, and ensure the smooth operation of the dispensary and reception teams. The ideal candidate should have strong communication skills, attention to detail, and the ability to work in a fast-paced environment. A full-time position offers competitive pay and benefits including NHS pension.

Benefits

NHS pension scheme

35 days holiday (pro-rata for part-time)

Blue Light card discounts

Qualifications

• Educated to GCSE level or equivalent.
• Experience working in a healthcare setting preferred.
• Experience with administrative duties and customer service.

Responsibilities

• Assist reception teams with queries and appointments.
• Process prescription requests and appointment queries.
• Ensure the safe ordering and management of NHS prescriptions.

Skills

Excellent communication skills

Strong IT skills

Effective time management

Good interpersonal skills

Problem solving and analytical skills

Attention to detail

Education

GCSE English and Math at Grade C (4) or above

NVQ2 in health and social care

Tools

EMIS

SystmOne

Vision

Job description

Do you want to be part of thedelivery of healthcare services across the Blackdown Hills? We have opportunitiesacross our dispensary and reception teams in Hemyock, Churchinford andDunkeswell.

We are looking for front of house receptionist and dispensary assistants to support ournon-clinical and clinical teams care for our patients.

Good customer service skills areessential, you need to care about the patients and service we provide to them, supportthe team to achieve their objectives, have a good attention to detail and a methodicalapproach to admin.

The initial hourly rate is £12.25 an hour.

As a member of the team, you haveaccess to the NHS pension scheme for which the employer contributions are 23.7%*and the Blue Light card, offering a wide range of exclusive discounts to publicsector workers. A full-time post would have 35 days holiday, including bankholidays (pro-rata for part-time employees).

* This effectively increases a£12.25 hourly rate to £15.15 per hour overall.

Applications are by CV, pleaseensure your application considers the job description and person specificationfor the role.

Main duties of the job

To assistthe dispensary and reception teams across all three sites in a front of houserole so that a high standard of customer service is delivered to patients whoare accessing our service. The role will support the multi-disciplinary team dealingwith on the day work but also in achieving our overall practice objectives.

About us

Theorganisational purpose of the Blackdown Practice is to provide high qualityclinical and dispensing services to the practice population.

Weaim to deliver a service that staff would wish for a family member and thatstaff and patients would recommend to others.

Weneed to meet the regulatory requirements within budget and ensure that the practiceremains robust financially so partners will invest, and the practice remainsviable.

Wewant those working in the practice to enjoy their roles and maintain thecorrect balance of caring for patients, caring for each other and caring forthemselves.

Job responsibilities

The key responsibilities ofthis role are to:

• Process prescription requests via email,phone, face-to-face and online.
• Process appointment requests andadministrative queries received via email, phone, face-to-face and online andeither book an appropriate appointment or signpost patients to the correctservice.
• Understand and follow the standard operatingprocedures for dispensary and reception processes applicable to the assistant role.
• Hand out dispensed medicines accurately andensure patient knows how to order their prescription items the following month.
• Collect prescription charges accurately andensure that the exemptions are signed for appropriately, processing paymentsaccurately through the card machine and tills and follow cashing up and end ofday financial processes.
• Monitor and record fridge temperatures andalert a dispenser or nurse to any reading that is out of range.
• Ensure the safe ordering, receipt and custodyof NHS prescriptions, whether blank, printed or signed.
• Date checks of both medications and clinicalrooms.
• Correctly manage e-mails and tasks receivedand send appropriate e-mails and tasks.
• Process initial registration requirements forpatients new to the Practice or who are temporarily registering that includesthe correct registration requirements for dispensing doctors.
• Understand the basics of providing access tomedical records and process initial requests for on-line access.
• Input data into patients healthcare recordsas necessary.
• Photocopy documentation as requested.

Site responsibilities:

• Ensure the entrances to the Practice allow an unobscuredview into the building and all necessary posters/notices are displayed.
• Ensure consulting rooms are prepared prior toeach surgery session.
• Ensure daily surgeries run efficiently andsmoothly, advising patients of any delays and be able to add or amend clinicsas necessary.
• Ensure visits are allocated and bring anyvisits not allocated to the attention of Hemyock Reception.
• Ensure the waiting room and patient toiletsare tidy and clean and take remedial action if not, highlighting if more in-depthcleaning is required. Ensure out of date information is removed from noticeboards.
• Ensure the samples are transferred by a memberof staff to the main site for collection by the NHS courier.
• Manage incoming and outgoing post to the site.
• Ensure filing is kept up to date.
• At the end of each session ensure that thebuilding is secure with all windows locked and to ensure that the securityalarm is set.
• Weekly fire alarm and emergency lighting checks.

All staff:

• Record near misses and significant eventsaccording to the practice process.
• Maintain a tidy, clean and safe workingenvironment at all times.
• Attend team meetings

Person Specification

Skills

• Excellent communication skills (written and oral)
• Strong IT skills, competent in the use of Office and Outlook
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Ability to work accurately with a high level of attention to detail

Qualifications

• Educated to GCSE level or equivalent
• GSCE (or equivalent) English and Math at Grade C (4) or above
• Additional related qualification e.g. NVQ2 in health and social care, AMSPAR qualification or evidence of vocational training

Experience

• Experience of working with the general public or patients
• Experience reception or administrative duties
• Experience of working in a healthcare setting
• Experience of working with EMIS, SystmOne or Vision

Other Requirements

• Flexibility to work across the site teams
• Flexibility to work outside of core office hours if necessary
• Evidence of continuing professional development

Personal Qualities

• Motivated to support the delivery of a caring and efficient healthcare service
• Believes excellent customer service skills are important for a business to thrive
• Understands the importance of managing costs and minimising waste to protect the delivery of the health service
• Appreciates the value of good teamwork
• Polite and confident
• Flexible and cooperative
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.