Reception Agent

AccorHotel; Luton; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading hotel chain in Luton seeks an enthusiastic Reception Agent to provide exceptional customer service. The role involves greeting guests, managing check-ins and check-outs, and assisting with inquiries. Ideal candidates should have proven experience in hospitality, excellent communication skills, and proficiency in property management systems. This position offers an opportunity to be part of a dynamic team committed to creating memorable guest experiences.

Qualifications

• Proven experience in a customer service role preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.

Responsibilities

• Greet and welcome guests upon arrival providing a warm first impression.
• Efficiently manage the check-in and check-out processes.
• Respond promptly to guest inquiries and requests.

Skills

Customer service experience

Strong interpersonal skills

Problem-solving skills

Multitasking ability

Fluency in English

Attention to detail

Education

High school diploma or equivalent

Higher education in hospitality management

Tools

Opera

Microsoft Office

Job description

We are seeking an enthusiastic and customer-focused Reception Agent to join our team in Luton United Kingdom. As the first point of contact for our guests you will play a crucial role in creating memorable experiences and ensuring smooth operations at our front desk.

• Greet and welcome guests upon arrival providing a warm and professional first impression
• Efficiently manage the check-in and check-out processes ensuring accuracy and attention to detail
• Respond promptly to guest inquiries and requests offering helpful information about hotel amenities and local attractions
• Handle reservation modifications cancellations and special requests with a customer-centric approach
• Process payments and maintain accurate financial records
• Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise
• Promote hotel services and facilities identifying opportunities to enhance guest experiences through upselling
• Maintain a clean and organized front desk area
• Assist with administrative tasks and support other hotel operations as needed

Qualifications :

• Proven experience in a customer service role preferably in the hospitality industry
• Strong service-focused personality with a genuine passion for creating positive guest experiences
• Excellent communication and interpersonal skills
• Proficiency in Opera or similar property management systems
• Fluency in English; additional languages are a plus
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving skills and the ability to make decisions independently
• Basic computer proficiency including Microsoft Office applications
• Flexibility to work various shifts including weekends and holidays
• High school diploma or equivalent; higher education in hospitality management is a plus
• Attention to detail and strong organizational skills
• Professional appearance and positive attitude

Additional Information :

experience is an asset

Prior experience working with Opera or a related system

Fluency in English

additional languages are a plus

Your team and working environment :

Join a passionate and dynamic front office team where collaboration genuine hospitality and personal growth are at the heart of everything we do. Our property blends professional excellence with a warm inclusive atmosphere that makes every day rewarding.

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work : No

Employment Type : Part-time

Key Skills

In House Legal,Deputy,Adobe Photoshop,Import & Export,Cosmetics

Experience : years

Vacancy : 1