Reception/Administrator | Chesterfield Royal Hospital NHS Foundation Trust

Chesterfield Royal Hospital NHSFT; Chesterfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Chesterfield is seeking an enthusiastic Receptionist/Administrator for a temporary role at their busy medical practice. The ideal candidate will manage appointments, handle patient requests, and provide clerical support to the healthcare team. This role is crucial for ensuring excellent patient care through both telephone and face-to-face contact. Ideal for someone with strong communication and organizational skills.

Benefits

NHS pension

Training and development opportunities

Wellbeing initiatives

Qualifications

• Experience in a reception or administrative role in a medical setting is preferred.
• Ability to handle patient requests and inquiries professionally.
• Strong attention to detail and ability to maintain confidentiality.

Responsibilities

• Maintain and monitor the Practice appointments system.
• Process personal and telephone requests for appointments.
• Ensure reception is manned at all times.

Skills

Strong communication skills

Organizational skills

Ability to manage multiple tasks

Computer data entry proficiency

Job description

Overview

An opportunity has arisen to join our growing team at Royal Primary Care. We are looking for an enthusiastic Receptionist/Administrator to work within our busy medical practice in the Chesterfield area.

This is a temporary 12-month secondment cover as follows:

• 1 x 30 hours per week
• Ensuring reception is manned at all times

Responsibilities

• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• All reception administration processed in a timely manner
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Clearing and restocking consulting rooms as required
• Providing clerical assistance to Practice and Trust staff as required, including word/data processing, filing, photocopying, diary management and scanning
• Monitoring of stationery and other supplies
• Dealing with clinical waste (including removal to designated area)
• Keeping the reception/office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter

About Royal Primary Care

Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we’re on a mission to improve our community’s health and reduce inequality. Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust, which brings the benefits of being part of a larger organisation. In addition to an NHS pension, you’ll have access to training and development opportunities and wellbeing initiatives. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place importance on inclusion. You’ll have an equal say through access to our annual staff survey. (Please note although this is not Agenda for Change, we offer our employees a good package of benefits.)

To work within the reception team with a focus on achieving excellent patient care via telephone and face-to-face contact. Carry out GP-approved triage to ensure patients see the correct clinician first time. Being a first point of contact for patients and other healthcare providers.

Please see the attached job description for a full breakdown of the duties and responsibilities.

Advert closes on Monday 22 Sep 2025