Reception & Administrative Assistant - Term time only

South Hampshire Colleges Group; Eastleigh; On-site; GBP 20,000 - 26,000; Part time

Job summary

An education organization in Eastleigh is seeking a passionate Reception & Administration Assistant for a term-time role. The position involves providing efficient front-of-house service, handling enquiries and assisting with student applications while maintaining comprehensive administrative records. The ideal candidate will have excellent communication skills and experience in customer service. The organization values collaboration and inclusivity, aiming to create better futures for learners and communities.

Benefits

Generous employer pension contribution

Regular training and development

Qualifications

• Experience of delivering excellent customer service.
• Experience of data inputting and administrative delivery in a fast-paced environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide a welcoming front of house Reception Service.
• Handle initial enquiries ensuring safeguarding protocols.
• Operate the College switchboard effectively.

Skills

Customer service experience

Data inputting skills

Receptionist experience

Communication skills

IT and administration skills

Education

Minimum GCSE grade 4 / C in English & Maths or equivalent

Customer Service or Business Administration qualification

Job description

Care to Join Us?

We currently have an exciting opportunity for a passionate, dedicated and skilled Reception & Administration Assistant, Term time only. The information below provides more detail about the role.

We offer great benefits including;

• Generous employer pension contribution

• Regular training and development.

Duties:

• To provide a welcoming and professional front of house Reception Service for students, staff and visitors.
• To handle initial enquiries from members of the public, students and staff, ensuring safeguarding protocols are always followed.
• To operate the College switchboard effectively to ensure that all stakeholders have a positive interaction with the College.
• To maintain appropriate records, statistics and electronic data in connection with the service provided and complete all necessary administrative tasks to support this.
• To produce standard reports from the Admissions system and contact students regarding the information that has been missed.
• To use and provide support for college systems.
• To assist with the processing of student applications for 16-19, 19 plus and Higher Education courses ensuring that data is effectively inputted, checked and maintained securely.
• Always deliver excellent customer service.
• Answer enquiries about college courses via a variety of means ensuring enquirers receive a comprehensive, accurate and timely response in line with college processes.
• Support with coordinating the College interviews; conducting quality data checks of applicants, processing student letters and interview information, and dealing with enquiries.
• Work collaboratively supporting colleagues within the team, committed to ensuring a high-quality experience for applicants.
• Support at enrolment with the processing of student enrolments.
• Maintain appropriate records, including details of student enquiries, applications and offers.
• To manage student data in compliance with GDPR.
• Be responsible for safeguarding and promoting the welfare of children, young people and/or vulnerable adults.
• Recognise time periods for the department where leave would have an impact and therefore would not necessarily be appropriate to take e.g. September enrolment, taster days and welcome days.
• To attend and support College events including Open Evenings, Welcome Days, Advice Evenings and others as appropriate.

Skills/Experience:

• Experience of delivering excellent customer service
• Experience of data inputting and administrative delivery in a fastpaced environment
• To demonstrate previous experience of working within a receptionist role
• To demonstrate excellent communication and interpersonal skills, with staff, students and visitors, in person and over the phone
• Able to keep accurate records and share information appropriately
• To demonstrate well-developed IT and administration skills, including word-processing and accurate database input

Qualifications:

• Minimum GCSE grade 4 / C in English & Maths or equivalent.
• Customer Service and or/ Business Administration qualification is desirable.

Ideal Attributes:

• Ability to work with accuracy and attention to detail
• Collaborative and enthusiastic team player
• To handle multiple enquiries via telephone, email and in person and work flexibly
• Ability to work under pressure and to deadlines
• Ability to work independently

About Us

The South Hampshire College Group (SHCG) is a dynamic, purpose driven Further Education organisation with a commitment to Creating Better Futures for learners, employers and communities within South Hampshire and beyond.

We pride ourselves on living our values - Collaborative, Inclusive and Aspirational. We also understand the difference exceptional employees can make to us delivering outstanding results and we are always seeking to attract talent who can add value and who will be proud to be part of our growing organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.