Reception / Administration Manager

NHS; Gateshead; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A healthcare provider in Gateshead is seeking a Reception/Administration Manager who will play a pivotal role in managing the administrative team and ensuring quality service to patients. The ideal candidate will have excellent communication skills and strong administrative experience, particularly in healthcare. Responsibilities include guidance for the team, managing performance, and fostering a supportive work environment. This is a diverse role with flexible working options available.

Qualifications

• A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above.
• AMSPAR qualification (L3 in Medical Administration) is desirable.
• Experience of administrative duties in a healthcare setting.

Responsibilities

• Provide guidance and support to Reception/Administration staff.
• Carry out line management duties including training and appraisals.
• Support a positive working environment.

Skills

Excellent communication skills

Competent in MS Office and Outlook

Problem solver

Time management

Ability to work as a team member

Education

GCSE Maths and English at Grade C or above

AMSPAR L3 in Medical Administration

Tools

EMIS web

Job description

Job Summary

Job Summary: If you would like to join a developing management team at a GP surgery who values both our staff team and our patients this is the role for you. As general practice develops, the way we deliver healthcare changes, we need to ensure that we adapt to this as a practice by teaching and supporting our team of staff. The Reception/Administration Manager is a pivotal part of that development.

Main duties of the job

As our Reception/Administration staff are instrumental in the quality service we provide to our patients the Reception/Administration Manager will be required to provide their guidance and support. They will be required to carry out all elements of line management, including one-to-one meetings, sickness management, training and development, appraisal and performance management. We carry out regular one-to-one meetings with all of our staff in order to provide support, help develop knowledge and skills and, more importantly, provide a positive working environment.

About Us

Fell Cottage Surgery is located in the heart of Low Fell in Gateshead; our surgery is a listed building which was once a residential property. We currently have 9,514 patients registered at our surgery. We are led by three GP partners and five salaried GPs in surgery and supported by a great nursing team consisting of one Senior Practice Nurse, one Practice Nurse and two Health Care Assistants. We are a training practice supporting GP trainees, Foundation Doctors, Medical Students, Pharmacy Students and a Training Nurse Associate. Our admin team of ten is currently supported by our Practice Secretary. Our surgery also benefits from a small quality team directed by our Quality Lead supporting our two Care Co‑ordinators who work directly with our patients. We have a family feel whilst striving to deliver the best healthcare to our patients. Fell Cottage Surgery works in collaboration with our GP practices in the Gateshead Central South Primary Care Network. Working as part of a Primary Care Network provides the benefit of having an extended practice team of Additional Role Staff which includes our pharmacists, counsellors, mental health practitioners, social prescribers, midwife and health visitors. At Fell Cottage Surgery we are supporting the People Promise pilot for primary care in Gateshead, using the model to help improve workforce experience, reduce sickness and improve retention. Our accreditation is due soon.

Details

• Date posted: 02 February 2026
• Salary: £31,049 a year based on a whole‑time equivalent
• Contract: Permanent
• Working pattern: Full‑time, Part‑time, Flexible working
• Reference number: A0843‑26‑0001
• Job location: 123 Kells Lane, Gateshead, Tyne and Wear, NE9 5XY

Job Description

The Reception/Administration Manager’s job description is attached; although the primary key responsibilities are listed there may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

Qualifications

• Essential:
  • A good standard of education, with an expectation of having
  • both GCSE Maths and English at Grade C or above, or
  • Functional Skills Level 2 in Maths and English
• Desirable:
  • AMSPAR qualification (L3 in Medical Administration)
  • NVQ Level 2 in Health and Social Care
  • Leadership and/or management qualification

Skills

• Essential:
  • Excellent communication skills (written and oral)
  • Competent in the use of MS Office and Outlook
  • Problem solver with the ability to process information accurately and effectively, interpreting data as required
  • Ability to use own initiative, discretion, and sensitivity
  • Ability to work as a team member and autonomously
• Desirable:
  • Ability to exploit and negotiate opportunities to enhance service delivery
  • Strategic thinker with a solutions‑focused approach
• Additional Essential:
  • Effective time management (planning and organising)
  • Good organisational skills
  • Ability to effectively utilise resources
  • Ability to use initiative and judgement
• Additional Desirable:
  • Ability to drive and deliver change effectively
  • Ability to network and build relationships

Experience

• Essential:
  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of working in a healthcare setting
  • Experience of using EMIS web
• Desirable:
  • Experience of health and safety requirements and needs within a small business
  • Experience of chairing meetings, and producing agendas and minutes
  • Experience of successfully developing and implementing projects

Qualities

• Essential:
  • High levels of integrity and loyalty
  • Ability to network and build relationships
  • Flexible, cooperative and motivated
  • Confident, assertive and resilient
  • Sensitive and empathetic in distressing situations
  • Demonstrate personal accountability, emotional resilience and the ability to work well under pressure
  • Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity

Knowledge

• Essential:
  • Ability to work to key policies and procedures
  • Understanding of safeguarding adults and children
  • Proven problem‑solving and analytical skills

People Management

• Essential:
  • Experience of leading/managing a team
  • Ability to motivate teams, enhance morale and maintain a positive working environment, including team‑building sessions
  • Punctual and committed to supporting the team effort
• Desirable:
  • Experience of performance management, including appraisal writing, staff development and disciplinary procedures
  • Experience of providing appraisal writing and staff development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Fell Cottage Surgery
Address: 123 Kells Lane, Gateshead, Tyne and Wear, NE9 5XY
Website: http://www.Fellcottagesurgery.nhs.uk