Real-Time Flooding Performance Lead

Severn Trent Water; West Midlands; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading utility company in West Midlands is seeking a Flooding Performance Specialist to manage flooding incidents and enhance customer service. The role requires deep knowledge of the Wastewater Network, strong customer-facing skills, and the ability to analyze data for strategic decision-making. Candidates should have excellent organizational skills, a full UK driving license, and a passion for community service. Attractive benefits include an annual bonus and comprehensive training.

Benefits

28 days holiday + bank holidays

Annual bonus scheme

Family-friendly policies

Leading pension scheme

Sharesave opportunity

Dedicated training and development

Electric vehicle scheme

Two paid volunteering days

Qualifications

• Proven customer-facing skills capable of resolving complex issues.
• Confidence in working with data and applying structured problem-solving techniques.
• Ability to manage multiple priorities in a fast-paced environment.
• Full UK driving licence required.

Responsibilities

• Lead real-time verification and management of confirmed flooding incidents.
• Own Internal and External Flooding ODI reporting for your area.
• Implement right-first-time solutions to protect customers.
• Provide expert technical guidance to reactive service crews.
• Manage the flooding portfolio within your geographic area.

Skills

Deep knowledge of the Wastewater Network

Customer-facing skills

Organizational skills

Problem-solving techniques

Job description

A leading utility company in West Midlands is seeking a Flooding Performance Specialist to manage flooding incidents and enhance customer service. The role requires deep knowledge of the Wastewater Network, strong customer-facing skills, and the ability to analyze data for strategic decision-making. Candidates should have excellent organizational skills, a full UK driving license, and a passion for community service. Attractive benefits include an annual bonus and comprehensive training.