Real Estate Claims Handler

All; Chelmsford; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A global insurance services provider based in Chelmsford is seeking a Claims Handler for UK and European Real Estate Casualty Claims. This role involves handling claims, communicating with various stakeholders, and managing client accounts. The ideal candidate will have proven experience in Public Liability claims and a strong attention to detail. A professional claims qualification is desirable. The position offers a hybrid working model and a chance to work within an experienced team.

Qualifications

• Proven experience handling a caseload of Casualty Claims, especially Public Liability.
• Comfortable with UK claims protocols, particularly the low value claims portal.
• Ability to produce reports and formal advice for clients.

Responsibilities

• Desktop technical handling of UK and European Real Estate Casualty Claims.
• Liaising with insured parties, insurers, brokers, and stakeholders.
• Controlling lifecycle files to manage claims effectively.
• Data capture and management for client reporting.

Skills

Handling Casualty Claims

Attention to detail

Client account management

Effective communication

Knowledge of public liability protocols

Education

Professional claims' qualification (desired)

Job description

Established in 1932, McLarens is a premier independent global insurance services provider with a widespread global presence. Specialising in complex, commercial, and niche markets, the company offers comprehensive loss adjusting, claims, and risk management services, along with forensic technical services, auditing, and pre-risk surveying. McLarens' extensive global network allows for consistent service delivery to clients globally, while also providing localized expertise and responsive support.

Our seasoned adjusters boast an average of over 20 years of experience, catering to various industries with expertise in Property, Casualty, Crisis Management, Natural Resources, Construction & Engineering, Agriculture, Aviation, Forensic Accounting, Investigation, Marine, FAJ & Specie, Global TPA Services, and Environmental consulting services.

The opportunity

Reporting to the Operations & Client Relationship Manager - Casualty and based in our Chelmsford Office on a hybrid basis, you will be responsible for the desktop handling of UK and European Casualty Real Estate Claims.

The role:

Your responsibilities will include:

• Desktop technical handling of UK and European Real Estate Casualty Claims (typically Public Liability - injury and third-party property damage)
• Incoming and outgoing emails, telephone calls, video calls, correspondence to progress claims and resolve queries
• Controlling the lifecycle of the files to drive diary management and proactive handling
• Liaising with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact for interested parties
• Liaising with both our UK and European Casualty Adjusters and Account Management Teams
• Time reporting and billing compliant with internal standards processing and systems
• Data capture and MI production for clients as well as for internal use, including performance measurement and data integrity reports
• Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security
• Account management
• Invoicing

About you - Knowledge and Experience:

We are looking for an individual with proven experience of handling a caseload of Casualty Claims (Public Liability is essential - both Injury and third-party property damage) on a full handling (cradle to grave) basis.

The individual will have handled UK claims and be comfortable with the relevant protocols such as the low value claims portal. It would be beneficial, but not essential, if the individual had some knowledge/experience of handling Real Estate Claims and/or claims in Europe.

The individual will be comfortable with undertaking desktop investigations into casualty claims with a view to establishing policy coverage, reserves and legal liability on both a delegated and non-delegated basis.

The individual will be comfortable with producing reports and formal advice for clients.

The individual will be self‑motivated, have attention for detail and want to progress technically.

The individual will be comfortable with managing client accounts/schemes.

The individual will be suitably driven and comfortable meeting targets in relation to SLA's, hours charged and fee income.

The individual will be comfortable working alone but also with the rest of the Real Estate Team, along with Casualty Adjusters in the UK and Europe.

It would be advantageous, but not essential if the individual had the ability to speak other European Languages (Spanish, French, German, Italian).

It would be desirable to hold or be working towards a professional claims' qualification.

Our Company is an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.