Ramp Agent

Wilson James; Crawley; On-site; Part time

Job summary

Join Wilson James at Gatwick Airport as a Ramp Agent on a permanent part-time basis. You will support passengers with special needs, ensuring their transfer from the aircraft to the terminal, while working on a 4 on 4 off shift pattern. Enjoy various lifestyle benefits and learning opportunities in a dynamic work environment.

Benefits

5.6 weeks annual leave entitlement

Lifestyle benefits including mortgage advice and shopping vouchers

Learning & Development opportunities

Health and wellbeing support

Access to an online GP

Financial support options

Cycle to Work scheme

Qualifications

• Age 23 or over for insurance purposes.
• Full driving license with categories C & D (held for at least 2 years).

Responsibilities

• Assist special assistance passengers and help them transfer to their seats.
• Carry out Customer Care Agent duties and provide baggage assistance.
• Maintain cleanliness of equipment and complete necessary paperwork.

Skills

Customer service

Communication

Empathy

IT skills

Job description

Ramp Agent

Permanent Part Time
Location: Gatwick Airport
Hours: 4 on 4 off shift pattern
Pay: £15.94 hourly rate

Join our team at Gatwick Airport as a Ramp Agent. You will work as part of the Passengers Services team, driving ambi-lifts or minibuses on the airfield to transfer passengers with reduced mobility between the aircraft and terminal.

About the Role:

Responsibilities include:

• Assisting special assistance passengers at the aircraft door and helping them transfer to their seats or wheelchairs using safe manual handling techniques. Maintain professionalism, politeness, and courtesy.
• Carrying out Customer Car Agent duties as directed, escorting arriving and departing passengers with special assistance needs through the airport, either on foot, by wheelchair, or electric buggy.
• Providing baggage assistance.
• Ensuring wheelchairs and buggies are clean and tidy.
• Completing and submitting necessary paperwork promptly.
• Performing additional duties as assigned by management.

Why Join Us?

• 5.6 weeks annual leave entitlement.
• Lifestyle benefits including mortgage advice, shopping vouchers, and employee referral schemes.
• Learning & Development opportunities such as eLearning, training, apprenticeships, and in-house courses.
• Health and wellbeing support, including life assurance and mental health services.
• Access to an online GP for employees and dependents.
• Financial support options.
• Discounts on retail sites.
• Cycle to Work scheme.

What We Are Looking For:

• Customer service experience.
• Experience driving a 7.5t vehicle or working at heights is advantageous.
• Previous airline or airport experience is preferred but not essential; training will be provided.
• Excellent communication skills with an empathetic approach.
• Strong customer service skills.
• Basic IT skills.
• Ability to act quickly in emergencies or under pressure.
• Ability to produce clear verbal and written reports.

Essential:

• Full driving license with categories C & D (held for at least 2 years).
• Age 23 or over for insurance purposes.
• Ability to obtain an airside driving permit, including passing a medical and colour-blind test.

Interested? Apply now and let your career take off!

Note: The vacancy may close early if sufficient applications are received.

Wilson James is an equal opportunities employer. We welcome applications from all qualified persons regardless of race, sex, disability, religion, sexual orientation, or age. Criminal convictions are considered on a case-by-case basis. For more information, visit Wilson James' commitment to Equality, Diversity, and Inclusion.

Wilson James has over 30 years of experience in security, construction logistics, aviation services, and technology. With 5,000 employees across 300+ UK sites, we focus on safety, efficiency, and customer satisfaction. Join us for a dynamic and engaging workplace.

Internal applicants are supported with career growth and internal mobility. Successful internal applicants will be appointed under the current terms and conditions of this role.