Railway Enforcement Officer Opportunities

Southeastern; Birmingham; On-site; GBP 32,000 - 40,000; Full time

Job summary

A prominent train operator in the UK is seeking a dedicated Railway Enforcement Officer to ensure passenger safety across their network. The role involves patrolling trains and stations to handle anti-social behaviour and requires strong communication skills and calm decision-making under pressure. Successful candidates will receive comprehensive training through an apprenticeship program and must pass requisite background vetting.

Benefits

Final salary pension

28 days annual leave including bank holidays

Free rail travel across networks

Qualifications

• Must live within a 45-minute travel time to the work location.
• Must be a UK resident for three years or more.
• Ability to pass Level 2 Non-Police Personnel Vetting.

Responsibilities

• Patrol trains and stations to manage anti-social behaviour.
• Collaborate with partners and services to resolve incidents.

Skills

Excellent verbal and written communication skills

Customer conflict resolution

Good decision-making under pressure

Professionalism in confrontational situations

Teamwork abilities

Information evaluation skills

Job description

Job Introduction

Looking for a career that means more? Become a Southeastern Railway Enforcement Officer.

Can you move people? Apply now.

• Imagine the pride you’ll feel knowing you’re keeping passengers safe and providing a reassuring presence to everyone using our railway.
• Our training will take you from trainee to Railway Enforcement Officer and give you a nationally‑recognised qualification.
• Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to make a difference.

We are currently recruiting for Railway Enforcement Officer opportunities for the below Depots :

• Chatham
• Dover
• Orpington
• Sittingbourne
• Tonbridge

, so we’re celebrating our proud history and our bright future.

What you’ll do

Travelling on our trains and patrolling our stations, you’ll help to deal with anti‑social behaviour, crime and fare evasion. Sometimes it means physically stepping in to deescalate a situation. Other times it means seizing evidence and taking reports for minor crimes.

However, you’ll never do it alone. You’ll work with your partner, station teams, train staff, the British Transport Police and other services to resolve incidents and make sure vulnerable passengers get the support they need.

Your training

• When you join us, you’ll be enrolled into our Passenger Services Apprenticeship Programme.
• You’ll complete a mix of classroom‑based and on‑the‑job learning, covering everything from functional skills to conflict management.

Although it’s always a last resort, sometimes physical intervention is needed to resolve a conflict. Our training will make sure you can do this confidently and safely.

Your shifts

• You will work a varied shift pattern, which includes weekends, bank holidays and nights.
• Shifts can start as early as 6 am or finish at 2 am.
• Rosters vary but it’s likely you’ll work one week of early shifts followed by three weeks of late shifts.

The experience you’ll need

You don’t need railway experience to do this role. We’re looking for people from all backgrounds to join our team.

All you need is :

• excellent verbal and written communication skills
• experience working directly with customers, ideally where you’ve had to deal with conflicts or anti‑social behaviour
• good decision‑making and calmness under pressure
• the ability to be resilient, assertive and remain professional in confrontational situations
• the ability to use your own initiative and work well in a team
• the skills to evaluate and interpret information and make appropriate decisions.

However, we can only consider you for the role if you :

• Live within a 45‑minute travel time to the location you’re applying for
• Have been a UK resident for three years or more
• Are able to complete and successfully pass Level 2 Non‑Police Personnel Vetting (NPPV) which is undertaken by the British Transport Police (BPS).

The BPS will review any declared or discovered spent convictions as part of a broader risk assessment, considering the nature, seriousness, and relevance of the offence to the role being applied for. If you are refused clearance, you may have a right to appeal their decision. Southeastern only ever sees the result of your vetting i.e. successful or unsuccessful and have no control over the outcome of the vetting.

The vetting process begins once a candidate has been offered the role and can take anywhere from 12 to 24 weeks to complete. As a result, candidates often commence employment before the vetting outcome is known. If a new starter does not pass the vetting process, they will no longer be eligible for the Railway Enforcement Officer position, and their employment with Southeastern could be terminated.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.

What you’ll get in return

Along with your salary, the rewards you’ll get include :

• a final salary pension
• 28 days annual leave allowance (including bank holidays)
• free rail travel across our networks.

Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.

A bit about Southeastern

We’re one of Britain’s busiest train operators, serving London, Kent and parts of East Sussex. We run over 1 trains a day, carrying more than , passengers and serving stations.

However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.

It’s also about making our railway a great place to work and our team one that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the National Rail Awards and endorsed as a WORK Employer for Women.

Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.

Learn more about our railway.

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre‑employment medical assessment. Work visa sponsorship isn’t available for this role.
• If you applied but weren’t successful in getting the same or similar role at Southeastern, please wait six months before applying again.

Find out more about our recruitment process and get tips to help you apply.

Job details

SE Trains Limited

Apply Salary £32, rising to £40, - plus free rail travel Frequency Annual Job Reference seastern / TP / / - REO Contract Type Permanent - Full Time Closing Date No Expiry Date Job Category Revenue & Enforcement Business Unit Passenger Services Location Sittingbourne Station, St. Michaels Road, Sittingbourne, Kent, ME10 3ED, United Kingdom Posted on 24 June, Apply