Radiotherapy Co-ordinator Team Leader (XN03)

NHS; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare organization in Leeds is seeking a Radiotherapy Co-ordinator Team Leader to supervise a team responsible for the planning and delivery of radiotherapy treatment. The ideal candidate will have supervisory experience and excellent organizational skills, promoting high-quality administrative support while ensuring compliance with health and safety standards. This position offers opportunities for personal and professional development.

Qualifications

• Experience in a clinical environment with supervising responsibilities.
• Ability to communicate effectively with patients and staff.
• Competence in using administrative systems and patient access policies.

Responsibilities

• Supervise a team of coordinators to ensure efficient operations.
• Assist in the recruitment and training of clerical staff.
• Manage patient administration processes and maintain confidentiality.

Skills

Diplomatic

Self-motivated

Excellent organisational skills

Team player

Supervisory skills

Basic computer literacy

Education

Level 3 qualification in health care

Completion of Care Certificate

Tools

IT applications in Windows environment

Job description

Radiotherapy Co-ordinator Team Leader (XN03)

ThePost-holder will be responsible for supervising on a day to day basis theteam of coordinators responsible for supporting the planning and delivery ofradiotherapy treatment by ensuring the administrative functions (transport,accessing notes & images, liaising with patients regarding appointmentsetc.) are completed.

Thepost holder must be able to communicate sensitively and effectively with awide range of people

includingpatients, medical and nursing staff, colleagues and other outside agencies inaddition to other departments throughout the Trust.

Expected ShortlistingDate

17/10/2025

Planned InterviewDate

22/10/2025

Main duties of the job

Thepost holder will assist in the organisation of the departmental teams workloadand provide a comprehensive support service to ensure the delivery of acoordinated and consistent operational radiotherapy service.

Provideday to day supervision of clerical staff, monitoring staffing levels on a dailybasis and adjusting when and where necessary to provide

appropriatestaff cover.

Beinvolved in the recruitment and retention of the clerical staff ensuring thatall new staff receive an appropriate induction and training to enable them tocarry out their duties.

Superviseand train members of the clerical team in all aspects of Patient Administrationand customer service, including the allocation of work on a daily basis and thereviewing of work performance and progress.

Alongwith the Outpatient Co-ordinator ensure clerical staff receive full briefingson current developments and be actively involved in staff

meetings.

Exercisesafekeeping of office equipment, including data held on the computer, workstations and any other equipment used.

TheTrust requires that all members of staff are appraised on a yearly basis andthe post holder will be responsible for the appraisals for the

allocatedteam members.

About us

Corevalues which relate specifically to this post:

Radiotherapy roles are additionally expected to contribute towards the NHSCancer Plan. Successful performance requires a clear personal commitment tothe radiotherapy service, working across the department, Trust and CancerNetwork as appropriate.

The post-holder is expected to be honest, fair and consistent in theirapproach and to accept responsibility for ones own achievements, acts andomissions.

Respect confidentiality in line with Naational, Trust and local policies andguidelines.

A positive and professional attitude.

Committed to providing the highest quality of administrative support.

To promote, support and work towards the delivery and achievement of theTrusts and departments objectives.

Maintain and improve quality of service.

A business like appearance.

Commitment to own personal & professional development as agreed withtheir line manager.

LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.

Job responsibilities

PrincipalDuties and Responsibilities

StaffSupervision

Coordinate the day to day activities of a team of coordinators.

To maintain regular communications with all staff to ensure they all receiveand participate in briefings and are aware of knowledge and

informationrelating to them and their role.

To be actively involved in the recruitment process.

Continually review staffing levels and ensure there is adequate cover forstaff during periods of absence or flexible working practices in order tomaintain a quality service.

Train and supervise members of staff in all aspects of the coordinator roleand exceptional customer service, motivating, improving

performanceand promoting team values to achieve required outcomes. Contribute to theidentification and planning of development needs for the team andindividuals.

Contribute to the assessment of staff performance against objectives and beresponsible for the performance development reviews of

individuals.On a day to day basis support individual learning and development.

ServiceManagement

Be responsible for the implementation of Trust procedures and protocolswithin the department.

Ensure the reception areas and appropriate appointment systems are managed inaccordance with Trust and Patient Access Policies and

withinspecialty guidelines.

Ensure that information on the relevant administration systems (e.g. Mosaiq,PPM) is recorded in an accurate and timely manner.

To be receptive to and assist in, the development and introduction of newways of working.

Ensure that joint working and close cooperation is developed with otherdepartments.

Undertake monitoring of performance to ensure high quality service delivery.

Respond effectively to telephone communications in a polite and helpfulmanner, observing the need for discretion and courtesy. Take

responsibilityfor returning any follow-up calls as necessary.

Support the induction process for all new clerical officers and work with theOutpatient Coordinator to develop refresher programmes/updates for existingstaff.

Respect patient Confidentiality and be aware of the Data Protection Act andCaldicott Guidelines.

Responsible for ordering stock/stock control - liaise closely with departmentadministrator.

Any other duties, which may be required as determined by the OutpatientCo-ordinator or the Outpatient Site Manager.

5.THE LEEDS WAY VALUES

Ourvalues are part of what make us different from other trusts, so we see

thisas a strength, as well as a responsibility. They have been developed

byour staff and set out what they see as important to how we work. Our

fivevalues are:

Accountable

Empowered

Allour actions and endeavours will be guided and evaluated through these values

InfectionControl

Thejobholder must comply at all times with the Leeds Teaching Hospitals NHSTrust Infection Control policies, in particular by practising UniversalInfection Control Precautions. Hand hygiene must be performed before andafter contact with patients and their environment.

Healthand Safety / Risk Management

Allstaff are responsible for working with their colleagues to maintain andimprove the quality of services provided to our patients and other serviceusers. This includes complying at all times with the Leeds Teaching HospitalsNHS Trust Policies, including Health and Safety policies, in particular byfollowing agreed security and safer working procedures, and reportingincidents using the Trust Incident Reporting system.

Equalityand Diversity

Thejobholder must comply with all policies and procedures designed to ensureequality of employment and that services are delivered in ways that meet theindividual needs of patients and their families. No person whether they arestaff, patient or visitor should receive less favourable treatment because oftheir gender, ethnic origin, age, disability, sexual orientation, religionetc.

Trainingand Personal Development

Thejobholder must take responsibility in agreement with his/her line manager forhis/her own personal development by ensuring that

ContinuousProfessional Development remains a priority. The jobholder will undertake allmandatory training required for the role.

Communicationsand Working Relationships

Itis essential that the Supervisor maintains and develops good workingrelationships with all staff. This will involve considerable liaison with

consultants,nursing staff, managers, medical secretaries, and patient administrationstaff throughout the Trust. The post holder will be required to liaise andcommunicate clearly and professionally with cancer patients (many of whichare elderly, frail or confused), carers, and departmental staff at alllevels, including Consultant Oncologists.

SpecialWorking Conditions

i)Physical Effort:

Officebased and regular use of a VDU and display screen equipment. Moderatephysical effort (moving patients on trolleys, wheelchairs, with hoists etc.)is required on an occasional basis (could be several times per shift).

ii)Mental Effort:

Frequentrequirement for concentration working to departmental deadlines and servicelevel agreements.

iii)Emotional Effort:

Thepost holder will have direct contact with cancer patients and is required torecognize and ease distress of them. Occasionally, these patients will beterminally ill. Additionally, post holder will have occasional exposure toemotional situations when dealing with staffing issues.

iv)Working Conditions:

Therole involves a proportion of time in VDU usage (approximately 50%), one-toone situations with patients (30%), with the remainder split betweenadministration, restocking, telephone communications and supporting staffappropriately.

Indealing with patients (dressing, helping with toilet issues, attendingpatients on trolleys) the post holder will occasionally have direct contactwith bodily fluids, soiled linen, smells etc

Person Specification

Skills & behaviours

• The post-holder will be expected to be diplomatic, self-motivated and enthusiastic with a professional attitude
• The post-holder will be expected to be a good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department.
• To support and guide their team, including the development of an induction programme for new members of staff.
• To provide a high standard confidential, effective and accurate administration service.
• Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals.
• Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety
• Responsible for appropriate use of equipment within the working environment.
• A willingness to undergo all training requirements necessary for the post
• Fair, honest and consistent in their approach.
• Diplomatic, self-motivated and enthusiastic with a professional attitude
• Communicate sensitively and effectively.
• A good team player, with the ability to work flexibly in a diverse and demanding environment.
• Demonstrate the ability to work within local guidelines
• Basic computer literacy and willingness to further computer skills.
• Standard Keyboard Skills
• Excellent organisational skills with the ability to work both independently and as part of a team.
• Must have effective supervisory skills, be highly motivated and lead by example to motivate other team members
• Prioritise own workload and that of the team, work under pressure, multi-task and be aware of, and achieve, time deadlines.
• An ability to train staff, including temporary staff, as required and to monitor progress on a continuing basis.
• Highly developed interpersonal skills with the ability to exchange confidential, sensitive or contentious information clearly and effectively at all levels, i.e. patients, relatives, colleagues a
• An ability to exercise judgement when dealing with patient enquiries to evaluate the situation and resolve problems.
• The ability to cope with the sometimes distressing and emotional nature of the work when dealing with situations requiring sensitivity involving colleagues, patients and their families.
• To be adaptable and flexible.

Skills & behaviours

• The post-holder will be expected to be diplomatic, self-motivated and enthusiastic with a professional attitude
• The post-holder will be expected to be a good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department.
• To support and guide their team, including the development of an induction programme for new members of staff.
• To provide a high standard confidential, effective and accurate administration service.
• Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals.
• Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety
• Responsible for appropriate use of equipment within the working environment.
• A willingness to undergo all training requirements necessary for the post
• Fair, honest and consistent in their approach.
• Diplomatic, self-motivated and enthusiastic with a professional attitude
• Communicate sensitively and effectively.
• A good team player, with the ability to work flexibly in a diverse and demanding environment.
• Demonstrate the ability to work within local guidelines
• Basic computer literacy and willingness to further computer skills.
• Standard Keyboard Skills
• Excellent organisational skills with the ability to work both independently and as part of a team.
• Must have effective supervisory skills, be highly motivated and lead by example to motivate other team members
• Prioritise own workload and that of the team, work under pressure, multi-task and be aware of, and achieve, time deadlines.
• An ability to train staff, including temporary staff, as required and to monitor progress on a continuing basis.
• Highly developed interpersonal skills with the ability to exchange confidential, sensitive or contentious information clearly and effectively at all levels, i.e. patients, relatives, colleagues a
• An ability to exercise judgement when dealing with patient enquiries to evaluate the situation and resolve problems.
• The ability to cope with the sometimes distressing and emotional nature of the work when dealing with situations requiring sensitivity involving colleagues, patients and their families.
• To be adaptable and flexible.

Skills & behaviours

• The post-holder will be expected to be diplomatic, self-motivated and enthusiastic with a professional attitude
• The post-holder will be expected to be a good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department.
• To support and guide their team, including the development of an induction programme for new members of staff.
• To provide a high standard confidential, effective and accurate administration service.
• Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals.
• Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety
• Responsible for appropriate use of equipment within the working environment.
• A willingness to undergo all training requirements necessary for the post
• Fair, honest and consistent in their approach.
• Diplomatic, self-motivated and enthusiastic with a professional attitude
• Communicate sensitively and effectively.
• A good team player, with the ability to work flexibly in a diverse and demanding environment.
• Demonstrate the ability to work within local guidelines
• Basic computer literacy and willingness to further computer skills.
• Standard Keyboard Skills
• Excellent organisational skills with the ability to work both independently and as part of a team.
• Must have effective supervisory skills, be highly motivated and lead by example to motivate other team members
• Prioritise own workload and that of the team, work under pressure, multi-task and be aware of, and achieve, time deadlines.
• An ability to train staff, including temporary staff, as required and to monitor progress on a continuing basis.
• Highly developed interpersonal skills with the ability to exchange confidential, sensitive or contentious information clearly and effectively at all levels, i.e. patients, relatives, colleagues a
• An ability to exercise judgement when dealing with patient enquiries to evaluate the situation and resolve problems.
• The ability to cope with the sometimes distressing and emotional nature of the work when dealing with situations requiring sensitivity involving colleagues, patients and their families.
• To be adaptable and flexible.

Experience

• Experience of working in a clinical environment. (This includes work experience at school or college)
• Experience at supervisory/senior level in a health care environment
• A well-developed understanding and knowledge of clinical and administrative based procedures/ systems gained over a significant period to enable implementation and appropriate training of the co
• Interpretation and analysis of reports, databases and spreadsheet information
• Well-developed knowledge and experience of using a variety of IT applications in a Windows based environment.
• Working in a customer focussed environment.
• An ability to effectively implement, and reinforce where necessary, Trust policies, hospital practices and procedures associated with the role of the office manager which require specialist knowl
• An ability to provide basic clinical advice and information to colleagues, patients and their families.
• Appreciation of clinical/operational areas that the service area interacts with.
• Application of data protection and copyright laws and their effects on the service.
• Appreciation of the aims and application of standards of care
• An understanding of the relationship and impact on the service of a range of IT applications e.g. PAS/Mosaiq.
• Awareness of the NHS Plan and Modernisation Plans.
• The post-holder to possess a good standard of written and spoken English.
• Basic computer literacy and willingness to further computer skills.
• Experience working with patients in an administrative environment.
• Experience coordinating / supervising a team of clerical staff.
• Understanding of the Outpatient Management Policy and other policies in use at the Trust.

Qualifications

• Completion of Care Certificate. Otherwise will be mandatory training requirement during first 3 months of employment
• Level 3 qualification or equivalent in relevant health care related subject
• Relevant supervisor/manager experience/skills/qualifications Good Basic Standard of Education demonstrating excellent communication skills and numeracy
• A willingness to undergo training to carry out the job.
• Minimum of 5 GCSE, Level 3 NVQ or the equivalent qualifications
• Demonstrate previous experience of training to carry out a job.
• Demonstrate previous experience of training others.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.