Radiology Bookings Officer | Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading health trust in the UK is seeking an experienced Appointments Officer to manage outpatient appointments in Radiology, support clinical teams, and maintain high standards of service. The ideal candidate will have strong communication skills, NHS administration knowledge, and a caring attitude towards patients. This role offers flexible working patterns and opportunities for development.

Benefits

Flexible working patterns

Professional development opportunities

Qualifications

• Experience in an office environment, preferably with NHS administration knowledge.
• A caring and considerate attitude towards patients and staff.

Responsibilities

• Manage and book outpatient appointments across Trust sites.
• Coordinate appointments to meet Trust performance targets.
• Liaise with staff and patients professionally.

Skills

Good communication skills

IT skills

Previous NHS administration knowledge

Good telephone manner

Team player

Job description

Position Overview

We are seeking a highly motivated and experienced individual to join our Radiology Department as an Appointments Officer. This key role involves managing and booking outpatient appointments across multiple Trust sites for a range of specialties as well as facilitating the smooth running of the administrative process within Radiology.

Main Duties

As the first point of contact for many patients, you will play a vital part in supporting clinical teams and ensuring the smooth running of radiology services. Your responsibilities will include coordinating appointments to help meet Trust performance targets, while maintaining a high standard of service for patients and liaising professionally with internal and external stakeholders.

The post holder will be required to book patient appointments, answer telephone and email queries and also support the department by covering the reception desks if required.

• Arranging appointments over the telephone with patients
• Booking patient appointments from waiting lists
• Rescheduling and cancelling appointments at short notice, when required
• Rescheduling of appointments due to annual leave/other commitments
• Liaising with clinical admin
• Covering the reception areas on an ad hoc basis

Responsibilities (Detailed)

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Primary responsibilities include:

• Making appointments for patients for general and specialized x‑ray examinations, general and Gynae Ultrasound examinations, MRI, CT and Interventional examinations in the Radiology Department
• Checking patients on EPIC and updating/amending details as necessary
• Working on ICE checking bloods
• Liaising with the nursing staff and Consultant Radiologists when necessary
• Explaining appropriate instructions regarding preparation before ultrasound or special examinations
• Making appointments by letter or by telephone
• Communicating with other health care workers e.g. Doctors, medical records personnel and others on a daily basis
• Receiving patients at Radiology Reception if required and booking them in
• Accurately recording patient information on the Radiology Information System (EPIC)
• Providing a caring service to the patients at all times by being friendly and approachable
• Receiving and dealing with telephone enquiries and liaising with any other staff/departments as required
• Ensuring patient confidentiality is observed and maintained in respect of all patient information
• Participating in any weekend and out of hours duties
• Carrying out duties at other sites within the Trust as required on an occasional basis
• Carrying out any other duties relevant to the post as requested by the Radiology Bookings Manager or Radiology Service Manager
• Ability to cover reception desk as and when needed on short notice to assist with cover on an Ad hoc basis
• To assist the secretary team with day to day tasks on an Ad hoc basis

Qualifications & Skills

You will possess good communication and IT skills and have previous experience of working in an office environment, preferably with some NHS administration knowledge. A good telephone manner is essential and you must be a good team player showing care and consideration to all our patients and staff.

Benefits & Working Patterns

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours. We do our utmost to work with our staff to meet their needs and the needs of our service and its users.

EEO Statement

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme.

Further Information

Please see Job Description and Person Specification for further information.

Closing Date

This advert closes on Sunday 30 Nov 2025.