Radio Dispatcher

New York State; Essex; On-site; GBP 25,000 - 35,000; Full time

Job summary

A government agency in Essex is seeking an experienced dispatcher to manage emergency and non-emergency calls. The role requires strong communication skills and experience in dispatching. Candidates should have at least six months in a related position, with additional experience in traffic management or as a military police dispatcher considered beneficial. This position involves working under pressure and collaborating with other dispatchers to ensure efficient operations.

Qualifications

• Six months of experience as a police or emergency services dispatcher.
• One year of experience as a radio dispatcher of a mobile fleet.
• Two years of experience as a toll collector for public highways.

Responsibilities

• Serve as dispatcher for emergency and non-emergency calls.
• Obtain necessary information to initiate assistance.
• Perform clerical and administrative duties related to dispatch center service.

Skills

Communication skills

Clerical abilities

Job description

Responsibilities

Duties Description Working under direct supervision of the DEC Division of Forest Protection, serve as dispatcher for emergency and non-emergency calls from officers and the general public. Most calls are primarily directed to the mission of the DEC. Additionally, obtain necessary information from callers in order to initiate assistance; serve as radio dispatcher of police resources; perform clerical, administrative and other duties related to the dispatch center service. Candidates must be able to communicate and work well with other dispatchers and the public.

Work conditions include: sitting or standing for extended periods of time with headset on while monitoring computer screens; entering information using a computer keyboard; coordinating eye / hand movements while handling calls for the efficient use of radios and computers; speaking calmly and clearly in order to elicit information and giving instructions to a continuous flow of callers under stress; listening carefully to clearly understand caller information; making responsible judgments where timing is critical; and working within hearing distance of other dispatchers working under similar conditions.

Minimum Qualifications

• six months of experience as a police / emergency services / public safety dispatcher, OR as a member of a paid / volunteer fire company or emergency medical services squad.
• one year of experience as a radio dispatcher of a mobile fleet.
• two years of experience as atoll collector for a public highway or bridge system.
• six months of experience in a traffic management center.
• one year of active duty service as an honorable discharge from the United States military as a dispatcher of military police or security es.

Non-Qualifying Experience

Experience limited to cellular phones, paging systems, intercom systems, CB radios, or ham radios is NOT considered qualifying for this examination.