Quality Systems Coordinator

WestRock; Wrexham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global packaging company in Wrexham is seeking a Quality Systems Coordinator to enhance quality control operations. The role involves administering the quality system, managing deviations, assisting with customer audits, and supporting continuous improvement initiatives. Ideal candidates will demonstrate strong Microsoft Excel skills, attention to detail, and effective communication abilities. Join a corporate culture focused on integrity, respect, and development opportunities.

Benefits

Corporate culture based on loyalty, integrity and respect

Attractive salary reflecting skills and potential

Comprehensive training and development opportunities

Career growth in a global packaging company

Qualifications

• Proven ability to operate Microsoft Excel/Word, including creating graphs.
• Detail-oriented with a strong focus on quality.
• Excellent communication skills for interaction with management and customers.

Responsibilities

• Create and update reports on a daily, weekly and monthly basis.
• Support the Quality Manager with quality system administration.
• Respond to customer queries and manage internal communications.

Skills

Ability to operate Microsoft Excel

Ability to work independently

Desire to learn

Eye for detail

Quality Conscious

Communication skills

Job description

Description & Requirements

Smurfit Westrock (NYSE : SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose : Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Job Purpose :

Quality systems coordinator provides guidance, support and technical expertise to ensure that manufactured products meet applicable regulatory standards and guidelines with respect to Quality control operations.

Working within a fast-paced environment the job holder will work with the Quality Manager providing support to the Quality Assurance department on day to day tasks. Working with the Quality Manager, the job holder will administrate the Quality system in Q-Pulse and support as appropriate customer quality queries, as well as manage the internal communications to the Management team.

How you will impact us :

• Creating and updating various reports – daily / weekly / monthly
• Provide data to Business Manager and Sales
• Respond to customer day to day queries
• Raising and reporting Internal and External Deviations in Q-Pulse
• Supporting Customer audits as requested
• Updating and administrating Procedures in Q-Pulse
• Working with the Management Team and Customer Services
• Progress chasing – CAPA’s, OFI’s
• Investigation of customer queries
• Decisions on quality in absence of Quality Manager or Assistant Quality Manager
• Ensure audit actions are completed and uploaded to Q-Pulse
• Actively attend Continuous Improvement meetings – produce presentation and minutes(Including 8D and ERR)
• Manage the Internal CAPA system, communicate overdues to management team
• Manage the Internal Calibration system
• Provide support for Deviation analysis (QC testing / Laboratory as appropriate).
• Participate and Lead in continuous improvement projects.
• Lead and assist with conducting Internal and External Quality Management System Audits, identifying, documenting, and providing solutions for Non-Conformances, Corrective Actions & Preventive Actions.
• Creating SOPs for all areas
• Creating GMP training materials, do trainings, workshops
• Analysing statistical data as and when required.

What you will need :

• Ability to operate Microsoft Excel / Word (Creating graphs / WI / Process Maps)
• Ability to work independently
• Desire to learn
• Eye for detail
• Quality Conscious
• Communication skills

What we offer :

• Corporate culture based on loyalty, integrity and respect
• An attractive salary reflecting skills, competencies and potential
• Comprehensive training with numerous learning and development opportunities
• A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work