Quality Manager

BUPA; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health insurer is seeking a Quality Manager in Greater London to provide operational support and develop high-quality standards at care homes. The role involves coaching care home managers, conducting audits, and improving service quality. Applicants should have experience in a management or quality role and be a registered nurse with strong clinical knowledge. This full-time position offers a competitive salary and excellent benefits, emphasizing the organization's commitment to diversity and inclusivity.

Benefits

Pension match contribution

33 days annual leave

Discounted gym membership

Qualifications

• Previous experience in a Home Manager or Quality role.
• Proven ability in analysis and creating action plans.
• Experience in coaching teams around clinical concerns.

Responsibilities

• Provide operational support and expertise to care homes.
• Coach and mentor Home Managers in delivering standards.
• Analyze quality metrics and conduct audits.
• Develop service improvement plans in partnership with the quality team.

Skills

Strong clinical knowledge base

Leading audits (internal & external)

Ability to coach and support teams

Adaptability to different care homes

Education

Registered Nurse

Job description

Job Description

Quality Manager

Covering South Region (Excludes Kent, Essex & London)

£Competitive Salary + Company Car + Eligibility for 10% Management Bonus + Excellent Bupa Benefits

Full time & permanent

Do you want to work in a rewarding environment where you can truly make a difference each and every day?

Do you want to work in a fast-paced team environment where no day is the same?

What's in it for you? The benefits include;

• Job satisfaction! Being able to make a difference to our residents and their families lives each and every day
• Pension match contribution up to 6% employee and 12% employer, life assurance and individual private medical insurance
• 33 days annual leave (inclusive of statutory bank holidays)
• Comprehensive induction, on-going training and development to support your career prospects
• Discounted gym membership, free flu vaccine and discounts on Bupa dental care.

About the role

You will be responsible for working as a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region.

Working in partnership with your Regional Director, you will give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people.

You will coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management.

Supporting the Regional Director in monitoring all aspects of service in the homes, you will be responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team.

You will work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership and timescales needed to make things happen.

What are we looking for:

• Previous experience of performing successfully in a Home Manager or Quality role.
• Registered Nurse with Strong clinical knowledge base.
• Experienced in leading audits (internal & external), creating action plans
• Adaptability and able to work across a number of different care homes with differing requirements.
• Experienced in coaching and supporting teams around clinical concerns such as Analysing of data for trends/themes.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time

Job Area:

Locations: Arbrook House, Arbrook House, Argyles, Ashley House, Bayford House, Beacher Hall, Church Farm, Clare House (Uxbridge), Copper Beech, Dean Wood, Druid Stoke, Eglantine Villa, Elm Grove, Elm View, Green Gates, Heol Don, Knights Grove, Manor Court, Maypole, Middlesex Manor, Norewood Lodge, Northlands House, Oak Lodge, Parkside (Reading), Pendean House {+ 18 more}