Quality Manager

Trigon Recruitment Ltd; England; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A leading recruitment agency in the United Kingdom is seeking a Quality Manager to ensure compliance with contractual requirements while working in a hybrid model. The role involves designing systems, conducting quality monitoring tasks, and supporting audits. Candidates should demonstrate experience in quality and compliance, particularly in IPS and SEQF, and possess strong auditing skills. This position requires effective communication with stakeholders and the ability to manage multiple responsibilities effectively.

Qualifications

• Understanding of IPS and SEQF to drive high standards.
• Audit experience with offline documentation and live processes.
• Ability to manage workload independently.

Responsibilities

• Design systems to ensure compliance with contractual requirements.
• Deliver quality monitoring tasks for IPS and SEQF fidelity.
• Support and provide reports for quality assurance exercises.
• Lead preparations for contractual audits.

Skills

Quality and Compliance understanding of IPS and SEQF

Previous audit experience

Experience of feeding back findings

Proven track record of achieving outstanding quality

Skilled in Microsoft Excel

Experience with Case management systems

Job description

Role : Quality Manager

Salary – Up to £34k

Hybrid – 3 days in the field, 2 working from home

Perm

Role Overview

This is a hybrid role and time with the team in Berkshire is expected approx. 3 days a week to observe and support Advisors. In such instances, travel costs will be reimbursed over and above your Berkshire base.

Responsibilities

Design and / or own systems and processes to ensure compliance with all contractual requirements; ensure processes are accurately documented and appropriately shared.

Deliver a schedule of regular quality monitoring tasks, related to both IPS and SEQF fidelity requirements, to ensure all fidelity scores are good and higher. Agree the schedule with the Quality Manager and stakeholders.

Support the implementation and monitoring of CMS to support multiple stakeholders that fulfil Client requirements.

Record and report on the findings. Provide feedback and where necessary support to address areas for improvement. Spot trends and make proactive suggestions for solutions.

Ensuring IPS and SEQF fidelity is embedded from the onset by providing coaching, support and further training to all staff where needed, working alongside line managers. – this could be through induction as well as group and 1-1 / observations, training and audits.

Provide reports on topics requested by the Quality Manager by auditing, collecting, analysing and summarising information.

Play a role in the preparation and checking of contractual reports required by the Client.

Provide support and present during client facing quality assurance exercises

Support Quality & Compliance manager with quality frameworks such as Matrix and ISO 9001 : 2015

Take the lead on ensuring that Project teams are ready for any contractual audits and is fulfilling contractual obligations – for example SEQF self-assessment and IPS Fidelity Audits

Act as Safeguarding lead

Any other duties as reasonably required for the smooth running of the program.

Skills and experience

A Quality and Compliance understanding of IPS and SEQF that can be used to drive and deliver high standards within a remote team

Previous audit experience including auditing offline documentation, auditing processes and observing and monitoring live delivery

Experience of feeding back findings to a range of stakeholders, using written or verbal feedback as appropriate

Experience of working to contractually defined targets and standards

A proven track record of achieving outstanding quality and compliance on projects

Skilled in understanding contractual requirements and applying them to practical delivery

Experience of working independently to manage and deliver own workload

Experience of developing and maintaining process documentation on behalf of a team

Ability to manipulate Microsoft excel data and present the required information for analysis and reporting.

Experience with the monitoring and reporting of Case management systems