Quality Assurance Officer

IRIS Recruitment; England; On-site; GBP 33,000; Part time

Job summary

A recruitment agency in the United Kingdom is seeking a Quality Assurance Officer to ensure that support services meet regulatory expectations and internal quality standards. You will conduct audits, analyze performance metrics, and collaborate with teams to foster improvements. Candidates should have experience in quality assurance practices and strong analytical skills. This position is temporary for 6 months with a competitive salary.

Qualifications

• Experience in quality assurance practices relevant to social services.
• Strong analytical skills for monitoring performance and compliance.
• Ability to collaborate effectively with various stakeholders.

Responsibilities

• Monitor and enhance quality of support services across various brands.
• Conduct regular quality audits and service reviews.
• Coordinate and analyze KPIs to inform decision-making.

Skills

Quality audits

Regulatory compliance

KPI presentation

Action planning

Person-centred approaches

Job description

Quality Assurance Officer

£33,000 a year

Stoke-on-Trent

Hours per week 35

Contract type Temporary - 6 months

As a Quality Assurance Officer, you’ll play a vital role in ensuring our client’s support & wellbeing services across the Group meet regulatory expectations, internal quality standards, and sector best practices. Working across their homelessness, domestic abuse, and home support brands, you’ll monitor and enhance the quality of support services provided to a wide range of customers, ensuring safety, compliance, and continuous improvement across all services.

Job requirements

• Work with the Group’s brands to provide assurance that performance complies with regulatory standards.
• Undertake regular quality audits, service reviews, and thematic checks across their support and wellbeing services.
• Coordinate, collate, and present KPI’s, outcomes, and feedback to identify trends, measure effectiveness, and inform decision-making across operational teams.
• Collaborate with managers and front-line staff to identify areas for improvement, develop and monitor action plans, and embed person-centred, best-practice approaches.

Deliver learning sessions and briefings to strengthen understanding and consistent application of quality frameworks.