Quality Assurance Manager

AXA UK; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance provider in Manchester is seeking a Quality Assurance Manager to manage pricing compliance and customer remediation. The candidate will investigate pricing breaches, manage related customer requests, and ensure regulatory compliance. This role offers the possibility of flexible working arrangements, a competitive salary, and a comprehensive benefits package including a contributory pension scheme and private medical cover.

Benefits

Competitive annual salary dependent on experience

Annual company & performance-based bonus

Contributory pension scheme (up to 12% employer contributions)

Life Assurance (up to 10 x annual salary)

Private medical cover

28 days annual leave plus Bank Holidays

Opportunity to buy up to 5 extra days leave or sell up to 5 days leave

Wellbeing services & resources

AXA employee discounts

Qualifications

• Must be eligible and authorized to work in the United Kingdom.

Responsibilities

• Investigating any possible pricing breaches including General Insurance Pricing Practices.
• Managing Financial Ombudsman service and customer requests for information on pricing complaints.
• Responsibility for file updates.
• Taking ownership for BAU rate & UW changes and support model testing.
• Introducing a feedback loop with operations for real-time customer feedback.
• Monitoring data consistency e.g. quotability, data enrichment match rates.

Skills

Strong experience in Pricing or similar roles in UK Market

Extensive knowledge of insurance market regulation

Exceptional Influencing skills

Stakeholder Management skills

Communication skills

Proven track record on driving and delivering on plans and targets

Job description

It's an exciting time in our Pricing and Analytics department here at AXA UK. Our transformation programme has recently been relaunched, aligned to AXA Retail's new Pricing and Analytics strategy. We're investing a lot in growing our department in size and capability across our IT systems, analytical toolset and learning and development. We'd love to hear from motivated people who can help us deliver our commitments to our business, our customers, and our people.

We’re looking for a Quality Assurance Manager to support with managing a team of 4. You'll ensure that our live pricing is deployed correctly and compliant with all regulations. You'll also investigate individual cases where queries have been raised on our prices either internally, by a complaint or to support FOS requests. Where errors are confirmed, the role will include supporting an effective customer remediation programme.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Investigating any possible pricing breaches including General Insurance Pricing Practices (GIPP) and manage the communication and remediation
• Managing Financial Ombudsman service and customer requests for information on pricing complaints and any subsequent remediation
• Responsibility for file updates (JBA, Rated Area, vehicle file)
• Taking ownership for BAU rate & UW changes and support model testing
• Introducing a feedback loop with operations to get real time feedback from customers on live pricing
• Monitoring data consistency e.g. quotability, data enrichment match rates

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring:

• Strong experience in Pricing or similar roles in UK Market.
• Extensive knowledge of insurance market regulation.
• Exceptional Influencing, Stakeholder Management, and Communication skills.
• Proven track record on driving and delivering on plans and targets.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email [e-mail].

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Who we are:

AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure our customers ‘get back to the good stuff’ when the unexpected happens.