Quality Assurance

Bright Selection Ltd; Devon and Torbay; On-site; GBP 60,000 - 80,000; Full time

Job summary

A values-led care group in Devon is looking for a Quality Assurance Manager to support residential and dementia homes. This hands-on role focuses on embedding quality systems, auditing compliance processes, and supporting care managers with CQC readiness. Ideal candidates have a strong elderly care background, experience as a Registered Manager or similar, and confidence in training others. The position offers flexibility, a salary dependent on experience, and benefits including annual leave and meals on duty.

Benefits

20 days annual leave + bank holidays

Meals on duty

Qualifications

• Strong background in residential elderly care.
• Recently active Registered Manager or similar senior care role.
• Confident transitioning into quality, governance or QA.
• Organised, systematic and confidence in training others.

Responsibilities

• Audit and embed quality, compliance and governance systems across the group.
• Ensure care planning and systems are used accurately.
• Support managers with CQC readiness and inspection preparation.
• Train and upskill managers on systems and best practice.
• Improve data quality and reporting.
• Work collaboratively with operational leaders.

Skills

Quality systems auditing

Compliance processes

CQC frameworks understanding

Training ability

IT confidence

Education

Level 5 qualification preferred

Job description

We are recruiting for a Quality Assurance Manager to join a growing, independent and values‑led care group supporting residential and dementia homes across Devon. This is a systems‑focused, hands‑on quality role within a family‑run organisation. The focus is on embedding strong governance, improving consistency and supporting managers to use systems effectively.

The Role

As Quality Assurance Manager, you will work across the group to strengthen quality systems, audits and compliance processes, ensuring systems are embedded correctly and consistently across all services. This role suits an experienced care professional who understands the reality of care home life and is confident balancing compliance with practical, supportive leadership.

You will act as a key bridge between operations and governance, supporting CQC readiness and continuous improvement.

Key Responsibilities

• Audit and embed quality, compliance and governance systems across the group
• Ensure care planning, rotas, HR, training and medication systems are used accurately
• Support managers with CQC readiness and inspection preparation
• Train and upskill managers and teams on systems and best practice
• Improve data quality, consistency and reporting
• Work collaboratively alongside operational leaders to support sustainable improvement

Key Systems

Strong IT confidence is essential, with experience auditing and training across systems for care planning, rotas, HR and compliance, training and medication.

Ideal Candidate Profile

• Strong background in residential elderly care
• Recently active Registered Manager or similar senior care role
• Confident transitioning into quality, governance or QA
• Level 5 qualification preferred
• Strong understanding of CQC frameworks and care home operations
• Organised, systematic and confident training others
• Supportive, collaborative and values‑led approach

Working Pattern & Benefits

• Full‑time role with flexibility
• Salary DOE
• 20 days annual leave + bank holidays (increasing with service)
• Meals on duty