Quality and Admin Manager

Cygnet; Maidstone; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading mental health facility located in Maidstone seeks an experienced Quality and Admin Manager. This pivotal position requires ensuring compliance with CQC regulatory standards and governance frameworks while leading internal quality assurance processes. Candidates should have a strong background in healthcare governance, excellent analytical skills, and the ability to train teams on quality and compliance standards. The role offers strong career progression opportunities and various employee benefits.

Benefits

Strong career progression opportunities

Expert supervision & support

Employee referral scheme

Pension scheme

Company paid Life Assurance

Health Cash Plan

Subsidised meals on duty

Cycle to work scheme

Qualifications

• Proven experience in healthcare governance and quality assurance.
• Comprehensive knowledge of the Mental Health Act.
• Ability to influence and support to maintain standards.

Responsibilities

• Ensure compliance with CQC regulatory standards.
• Lead internal quality assurance and audits.
• Maintain relationships with key stakeholders.

Skills

Healthcare governance experience

Knowledge of Mental Health Act 1983

CQC Fundamental Standards understanding

Analytical skills

Interpersonal and communication skills

Microsoft Office proficiency

Line management experience

Job description

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Cygnet Hospital Maidstone is a 63 bed mental health facility for adults situated in the Kent Medical Campus in Maidstone.

We are seeking an experienced and driven Quality and Admin Manager to join our Leadership Team at Cygnet Hospital Maidstone on a 12 month fixed term contract to cover secondment.

This is a pivotal position, ensuring that the hospital maintains full compliance with CQC regulatory standards, Cygnet Group governance frameworks, and commissioner requirements. The post-holder will lead on internal quality assurance, audit, risk management, and policy implementation, ensuring that governance systems translate effectively into daily operational practice across all wards and departments.

Key Responsibilities

• To ensure efficient leadership and oversight of the systems which promote effecting governance in the Hospital; in relation to Quality, compliance and administration
• Lead on local audit strategy, contract requirements and bed management across the hospital.
• To take a lead on and maintain effective systems to monitor and improve Quality in the Hospital.
• Maintain professional and effective relationships and positive engagement with key Stakeholders.
• Lead and coordinate the hospital’s Quality Assurance Framework, including scheduling, completing, and reporting on internal audits.
• With the Senior Management Team, oversee the Hospital OLAP and support with the completion of required actions and Governance meetings.
• Track progress against local and corporate Key Performance Indicators (KPIs) — including incident reporting, and safeguarding compliance.
• Ensure all audit and improvement actions are completed, evidenced, and embedded into operational practice.
• Act as the hospital’s subject matter expert on CQC Fundamental Standards and associated regulatory requirements.
• Lead on mock inspections, self‑assessments, and the hospital’s preparation for CQC, commissioner, or corporate inspections.
• Review and analyse DATIX incident data, identifying emerging trends, themes, and learning opportunities.
• Work closely with the leadership teams to promote a culture of safety, transparency, and accountability.
• Provide expert advice and practical support to staff and managers on all aspects of governance and compliance.
• Deliver or facilitate training and awareness sessions on quality standards, policy compliance, and audit outcomes.
• Liaise confidently with external stakeholders, including CQC inspectors, NHS commissioners, local authorities, advocates, and families.
• Line management of the Administration teams and Quality Team Assistants, ensuring appropriate support, management and compliance with job descriptions.
• Be responsible for aspects of the administration budget.
• Support the hospital in implementing continuous improvement projects based on audit and feedback findings.
• Lead on all Quality Network and Peer Reviews in the Hospital, ensuring wards are supported with all aspects of the visits and action plans are completed.

We're looking for people who have:

• Proven experience working within healthcare governance, quality assurance, or compliance (mental health or social care preferred).
• Comprehensive knowledge of the Mental Health Act 1983, revised in 2007.
• In‑depth understanding of CQC Fundamental Standards, Health & Social Care Act 2008, and NHS/commissioner frameworks.
• Excellent analytical, organisational, and report‑writing skills.
• Ability to influence, support, and challenge colleagues to maintain high standards.
• Strong interpersonal and communication skills, with confidence in presenting findings to varied audiences.
• Proficient in Microsoft Office applications and data management tools.
• Previous line management experience

Why Cygnet? We’ll offer you…

• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• Pension scheme
• Company paid Life Assurance scheme
• Smart Health Toolkit – providing you with fitness programmes, nutrition consultation and health checks
• Health Cash Plan
• Subsidised meals on duty
• “Cycle to work” scheme & employee discount savings.

Please note: successful candidates will be required to undergo an enhanced DBS check.

What next?

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