Quality Advisor

Mencap; City Of London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A national support organization in London is seeking two Quality Advisors to join their team. The role involves conducting assurance visits, reviewing complaints, and providing valuable insights to improve service quality. The ideal candidates will have a strong commitment to promoting best practices and ensuring the safety and reliability of support provided. This position allows flexible working arrangements and requires regular travel across services.

Benefits

32 days of paid holiday

Discounts at high-street retailers

Access to health cash plans

Interest-free loans

Qualifications

• Must have experience in providing quality assurance.
• Ability to conduct reviews and offer constructive feedback.
• Strong relationship-building skills with various teams.

Responsibilities

• Conduct assurance visits to services.
• Review complaints and identify learning opportunities.
• Provide guidance and support to teams.

Skills

Confidence in making judgments

Enthusiasm for promoting good practice

Advising teams effectively

Job description

Overview

Would you like to be part of Mencap's Quality Team? We are hiring two new Quality Advisors to join our current team of 7 national Quality Advisors. We are hiring due to a promotion in the team, and would love to welcome candidates from all backgrounds to apply. We are welcoming, friendly, and curious, and would love to see someone who complements this as part of our team!

What will you do?

Our Quality Advisors work with our direct services to provide support to more than 5,000 people across England, Wales, and Northern Ireland. We are all committed to making sure people can expect and get the best possible support. Among other duties, we do this by:

• providing assurance visits
• reviewing complaints, compliments, mortality reviews, and whistle-blows
• providing advice
• identifying learning from these reviews

This means a successful applicant should:

• feel confident in making judgements that support is safe and reliable
• be enthusiastic and promote practice that encourages our colleagues to support people to have great experiences and outcomes
• advise our skilled and committed teams on how to bridge gaps, and recognise great practice

Where will you work?

As a Quality Advisor you will primarily work from home, supporting teams across all three nations. The right candidate must be able to travel across our services and to stay away from home on a regular basis. You will work closely with colleagues outside our team, building relationships. You won’t have any line management duties, but will be responsible for managing your own diary and delivering agreed work within your working week.

Flexible working

You will be part of a team that encourages and promotes flexible working and reasonable adjustments, particularly because of the impact of working away. Please talk to us if you feel flexible working would be good for you. We are also happy to make reasonable adjustments as part of the interview process. We are keen for applicants to ask for what they need to make the recruitment and interview process work.

Does this sound like you?

If so, please submit your up-to-date CV and a cover letter explaining why you would be a good fit for this role. If you pass shortlisting, please share your one page profile before your interview date. We will share ours when we confirm your interview.

Got questions?

If you are interested in this opportunity and would like to talk about what the role would entail and how to apply please contact [e-mail]

Timeline

• Closing Date: 5th September 2025
• Interview Dates (proposed): 9th September 2025 – on Teams
• Second interview date (proposed): 11th September 2025 – on Teams

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere.

• Everyone is expected to treat people well and make Mencap an inclusive organisation.
• Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes.
• Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long-term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.