Quality, Accountability and Compliance Manager

British Red Cross; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A humanitarian organization is seeking a Quality, Accountability and Compliance Manager to lead a dynamic team focused on quality assurance and compliance in Myanmar. You will oversee strategic planning, enhance capacity, and coordinate with various stakeholders. The ideal candidate will have significant experience in humanitarian contexts, strong communication skills, and the ability to lead a diverse team. This role includes a 12-month fixed-term contract with accommodations and a comprehensive benefits package.

Benefits

Accommodation during deployment

Subsistence allowances overseas

Comprehensive insurance

Pension scheme

36 days leave including public holidays

Qualifications

• Minimum of 5 years' experience in CEA, PGI, PMER, or strategic planning.
• Understanding of IFRC policies and major donor regulations.
• Field experience in high-risk contexts required.

Responsibilities

• Lead effective delivery of quality assurance, compliance, and risk management activities.
• Provide strategic oversight for quality assurance and risk management.
• Coordinate with MRCS, IFRC, and stakeholders on quality and accountability.

Skills

Strategic analysis

Data analysis

Team management

Communication skills

Proactive problem solving

Education

Certifications in M&E, DEIA, project management, statistics

Job description

Quality, Accountability and Compliance Manager

Location: Yangon, Myanmar

Contract: 12-month fixed-term contract, renewable

Salary: £39,894 + £1,617.13 monthly allowance

This is an accompanied position

Could you lead a dynamic team to ensure the effective delivery of CEA, DIM, PMER, PGI, and QA, focusing on developing and executing IFRC's strategies for Myanmar while enhancing the Host National Society’s capacities to strengthen its institutional resilience? This role involves close collaboration with various coordinators and thematic leads to support the ongoing development of the Host National Society’s portfolios in line with its strategic ambitions.

About the Role

The Quality and Accountability Manager will lead a team to ensure effective delivery of quality assurance, compliance, and risk management activities, including community engagement and accountability (CEA), data and information management, planning, monitoring, evaluation, and reporting (PMER), and protection, gender, and inclusion (PGI).

Reporting to the IFRC Head of Delegation in Myanmar and working closely with Movement Partners in-country as well as regional coordinators, this role will develop, coordinate, and execute IFRC's strategies for CEA, data management, PMER, PGI, quality assurance, and risk management, particularly for the earthquake operation and Myanmar at large. The role also supports the development of Myanmar Red Cross portfolios aligned with strategic goals.

• Provide strategic oversight of quality assurance, compliance, risk management, and cross-cutting themes, ensuring alignment with MRCS and IFRC frameworks.
• Drive evidence-based decision-making through robust monitoring, evaluation, and risk mitigation strategies, while maintaining humanitarian standards and donor compliance.
• Lead in integrating CEA, PGI, and IM into humanitarian operations with harmonized tools and participatory processes.
• Oversee planning, monitoring, reporting, evaluations, and learning exercises, including those for FCDO, aligning with MRCS standards.
• Mentor a multidisciplinary team, fostering inclusive leadership and ensuring sound financial management in line with FCDO requirements.
• Enhance MRCS capacity in CEA, PMER, PGI, and risk management through training, guidance, and regional knowledge-sharing.
• Coordinate with MRCS, IFRC, ICRC, UN agencies, and stakeholders, representing IFRC in forums on quality and accountability.
• Lead donor engagement and reporting, including high-level briefings for FCDO, ensuring transparency and timely delivery.

Qualifications and Skills

Candidates should understand IFRC policies, major donor regulations, and demonstrate integrity. Essential skills include strategic analysis, planning, data analysis, and knowledge of global humanitarian issues, standards, and approaches in CEA, M&E, and PGI.

Proven team management, collaboration, and communication skills in multicultural environments are required. Candidates must be self-reliant with computer skills, proactive, creative, and strategic thinkers with excellent English communication skills.

Minimum of 5 years' experience in CEA, PGI, PMER, or strategic planning, preferably within Red Cross/Red Crescent or INGOs in developing countries. Field experience in high-risk contexts, networking, and relationship-building skills are essential. Certifications like BTC, IMPACT, WORC, or equivalent are preferred. Ability to work under stress with flexibility is crucial.

Additional qualifications in M&E, DEIA, project management, statistics, or related fields, and proficiency in another IFRC language (French, Spanish, or Arabic) are advantageous.

See the Role Profile for more information.

Application Details

Closing date: 23:59 on Sunday, 31st August 2025.

For questions, email [e-mail] quoting the job title.

Benefits

• Accommodation during deployment
• Subsistence allowances overseas
• Travel and long service flights
• Comprehensive insurance including medical and life
• Medicals and wellbeing benefits
• Pension scheme
• 36 days leave including public holidays

About Us

The British Red Cross supports those affected by crises locally and internationally, committed to impartiality and neutrality. We value diversity and inclusivity, encouraging authentic self-expression and a culture of integrity. We participate in the Misconduct Disclosure Scheme, conduct DBS checks, and adhere to strict conduct policies. Follow us on Twitter and LinkedIn for updates. Join us in being the world's emergency responders.