QCS / DCS Field Service Engineer - Newcastle upon Tyne 1 hour radius

ABB; Sheffield; On-site; GBP 35,000 - 45,000; Full time

Job summary

A global technology leader is seeking a Field Service Engineer based in Sheffield to provide comprehensive support for QCS and DCS equipment in the North East of England. The role involves preventative and corrective maintenance, technical troubleshooting, and maintaining strong customer relationships. Candidates should have a degree in Electrical Engineering, a clean UK driving license, and exceptional customer focus. This position offers a competitive salary and a generous benefits package including a company car and private medical cover.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Competitive contributory pension scheme

Life assurance

Flexible benefits scheme

Private medical cover for yourself

Generous bonus scheme

Qualifications

• Self-Motivated and able to work unsupervised.
• Clean Driving Licence (UK) required.
• Demonstrate excellent customer focus.

Responsibilities

• Deliver the Service Agreement to scope and maintain ABB QCS/DCS equipment.
• Provide field and in-house technical support, including out of hours.
• Promote sales of maintenance services and equipment.

Skills

Self-Motivated

Excellent customer focus

Good networking skills

Results orientation

Education

Degree or HND in Electrical or Measurement & Control Engineering

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to :

Service Manager

Represents ABB as Home Based, Field Service Engineer in the North East of England on customer paper manufacturing facilities.

• As part of the Northern Service Team provide 24/7 support on site for ABB QCS and DCS equipment.

Your Role And Responsibilities

• After initial ABB product training, you will be responsible to deliver the Service Agreement to scope, activities include Preventative and Corrective maintenance on ABB QCS/DCS equipment, configuration, calibration, modification, cleaning, adjustment.
• Participate in a 1 week in 3 on Call Rota.
• Develop a strong working relationship with customers across production and engineering.
• Provide High level field and in-house technical support, including out of hours support.
• Fulfil Service Agreement obligations, demonstrated by use of ABB ServicePro and other reporting tools.
• Provide application support and software troubleshooting to customers, on site and by remote dial in.
• Advise clients on maintenance procedures, evolution, site planning, operational methods, process measurement and control.
• Flexibility to travel to sites anywhere in the UK for above activities in addition to primary areas of responsibility.
• Prepare and write technical reports for internal and external use.
• Promote sales of maintenance services and equipment, including spare parts, and advise Sales department of possible sales leads.
• Assists Sales and Account management with preparation of quotations.
• Commission equipment in the field as part of the project team.

Qualifications For The Role

• Degree or HND in Electrical or Measurement & Control Engineering – essential
• Clean Driving Licence (UK) – essential
• Self-Motivated and able to work unsupervised – essential
• Demonstrate excellent customer focus – essential
• Good networking skills – essential
• Results orientation – essential
• Knowledge of Paper Industry – desirable
• Knowledge of ABB QCS or DCS systems – desirable
• Commercial awareness – desirable

Benefits

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy / sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Company car or cash for car allowance
• Private medical cover for yourself
• Generous bonus scheme

For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.

More About Us

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.

Run What Runs the World.

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We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.