QA Officer: Housing Repairs & Maintenance (Remote-Optional)

Thurrock Council; Thurrock; Hybrid; GBP 33,000 - 39,000; Full time

Job summary

A local government organization based in Thurrock is looking for a Quality Assurance Officer for Housing Repairs and Maintenance. In this essential role, you will ensure high customer service standards by liaising with various staff, residents, and contractors. Responsibilities include leading inspections, managing complaints, and monitoring repair progress. Ideal candidates will possess strong communication skills, initiative, and an ability to work in a fast-paced environment. This position offers a permanent contract with a competitive salary.

Qualifications

• Strong initiative and proactive work ethic.
• Ability to determine priorities and escalate matters.
• Effective working relationships with various stakeholders.
• Excellent organizational skills and adherence to deadlines.
• Advanced verbal and written communication skills.
• Comfortable using ICT tools for communication.
• Adaptability to agile work arrangements.
• Willing to travel to Civic Offices and contractor sites.

Responsibilities

• Lead inspection programming with the Housing Technical Services Team.
• Investigate complaints and inquiries about repairs.
• Produce formal responses for customers within timeframes.
• Monitor repair work completion and keep customers informed.

Skills

Initiative

Judgement

Relationship building

Organizational skills

Communication skills

ICT proficiency

Agility in working

Willingness to travel

Job description

A local government organization based in Thurrock is looking for a Quality Assurance Officer for Housing Repairs and Maintenance. In this essential role, you will ensure high customer service standards by liaising with various staff, residents, and contractors. Responsibilities include leading inspections, managing complaints, and monitoring repair progress. Ideal candidates will possess strong communication skills, initiative, and an ability to work in a fast-paced environment. This position offers a permanent contract with a competitive salary.