QA Manager

Capita plc; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading technology services provider is looking for a QA Manager to oversee the quality assurance function within the Learning Frameworks 2.0 programme. The ideal candidate will have proven experience in QA management, strong knowledge of LMS platforms, and excellent communication skills. Responsibilities include managing a team, defining QA methodologies, and acting as a point of contact for stakeholders. This position offers remote working options, a competitive salary, and generous holiday allowances.

Benefits

Remote working with occasional travel

Competitive salary

23 days holiday, rising to 27

Paid volunteering day

Generous family leave policies

Cycle2Work scheme

Pension and life assurance

Qualifications

• Proven experience in QA management roles within large-scale learning technology or public sector programmes.
• Strong understanding of market-leading LMS/LXP platforms and their integration with enterprise systems.
• Ability to manage multiple priorities and deliver under tight timelines.

Responsibilities

• Lead the quality assurance function for Learning Technology.
• Define and implement test methodologies for various types of testing.
• Oversee QA activities for learning platform technology.
• Act as the QA point of contact for internal teams and external clients.
• Line manage 1‑2 testers, providing coaching and performance management.

Skills

QA management experience

LMS/LXP platforms knowledge

Data integrations testing

Public sector standards familiarity

Communication skills

Prioritization ability

Education

ISTQB or equivalent QA certification

Job description

QA Manager - Permanent

Location: UK-based, home based, occasional travel

Reports To: Head of Learning Technology

Direct Reports: 1-2 Test Analysts

Overview

As the QA Manager you will lead the quality assurance function for Learning Technology within the Learning Frameworks 2.0 programme, ensuring that all solutions—including LMS platforms, data integrations, and digital learning systems—meet the highest standards of quality, reliability, and performance. This role is pivotal in supporting the delivery of innovative, scalable, and compliant learning services to the UK Civil Service.

Qualifications

• Proven experience in QA management roles within large-scale learning technology or public sector programmes.
• Strong understanding of market leading LMS/LXP platforms such as Cornerstone, and their integration with enterprise systems.
• Experience in testing data integrations, APIs, and MI reporting tools.
• Familiarity with public sector standards for technology, security, data, quality, governance, and compliance.
• ISTQB or equivalent QA certification (desirable).
• Experience with Agile and DevOps environments (desirable).
• Excellent communication and stakeholder management skills, including client-facing experience.
• Ability to manage multiple priorities and deliver under tight timelines.

Responsibilities

Quality Ownership & Methodology

• Own and evolve the QA strategy, standards, and best practices across the programme.
• Define and implement test methodologies, including functional, integration, regression, and performance testing.
• Develop and maintain test plans, test cases, and test scripts aligned to programme milestones and product releases.
• Ensure traceability of requirements through robust test coverage and defect management.

Learning Technology & Data Integration

• Oversee QA activities for learning platform technology, ensuring high quality user experiences and reliable integration with internal systems and third‑party tools.
• Validate data flows and reporting accuracy across MI dashboards and government systems.

Stakeholder Engagement

• Act as the QA point of contact for internal teams and external clients, including government departments and delivery partners.
• Provide clear, concise reporting on QA status, risks, and issues to programme leadership and governance boards.
• Participate in client meetings, workshops, and reviews to represent QA interests and ensure alignment with contractual obligations.

Team Leadership

• Line manage 1‑2 testers, providing coaching, performance management, and professional development.
• Foster a culture of continuous improvement and quality excellence within the QA team.
• Collaborate with Technical specialists, UX Designers, Learning Designers, Product Owners and Support teams to ensure standards and ways of working are embedded across teams.

Benefits

• Remote working with occasional travel – work from wherever you are happiest in the UK.
• Competitive salary.
• 23 days holiday, rising to 27 (pro‑rata) – plus the option to buy more after the qualifying period.
• Paid volunteering day with a charity of your choice.
• Generous family leave policies, including 15 weeks fully paid maternity, adoption, and shared parental leave.
• Cycle2Work scheme, pension, life assurance, and more.

What we hope you'll do next

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunity Statement

We are committed to building a workforce that reflects the diversity of the communities we serve. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds. We are an equal opportunity and Disability Confidence employer, recruiting and developing people based on merit and passion. We provide an inclusive, barrier‑free recruitment process and working environment for everyone. For more information about equal opportunities and process, please visit the Capita Careers website or email [e-mail].