QA Customer Specifications Administrator

Barry Callebaut Manufacturing Iberica SA.; Banbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading chocolate manufacturer in Banbury is seeking a QA Customer Specifications Administrator to provide essential support to UK customers. The role involves managing customer requests, maintaining quality documentation, and ensuring accurate information is communicated. The ideal candidate will have strong problem-solving skills, effective communication abilities, and be proficient in Microsoft Office. Experience with Salesforce and SAP is a plus. This position does not offer visa sponsorship.

Qualifications

• Good problem solver and able to use initiative to build a network of trusted stakeholders.
• Highly numerate and literate with effective communication skills (verbal and written).
• Proactive, a 'can-do' attitude with the ability to use initiative and show resilience.
• Experience in customer management and knowledge of QA is advantageous.
• A good understanding of food technology is advantageous.

Responsibilities

• Complete customer requests and documents including site approval questionnaires and customer specifications.
• Review specifications on customer platforms within given deadlines.
• Maintain Halal and Kosher Religious certifications.
• Organize and maintain internal QA documentation.
• Collaborate with customer care and corporate teams to deliver high-quality customer service.

Skills

Problem-solving

Effective communication

Proactive attitude

Computer literacy

Tools

Salesforce

SAP

Microsoft Office Packages

Job description

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QA Customer Specifications Administrator

Location: Banbury, GB, OX16 3UU

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

ABOUT THE ROLE

The role exists to provide prompt and accurate information and documentation to all UK customers of Barry Callebaut. The quality specifications administrator is responsible for completing all customer requests and documentation including site approval questionnaires, customer specifications, digital audit questionnaires, product and sustainability information to support customer claims and ad hoc requests.

KEY RESPONSIBILITIES

• Complete customer requests and documents that will include site approval questionnaires and customer specifications about the company’s products and services


• Review specifications on customer platforms within given deadlines


• Maintain Halal and Kosher Religious certifications


• Populate, organize, and maintain internal QA documentation including specifications, statements and procedures to ensure up-to-date, relevant information is distributed


• Organize and maintain customer details/information and communicate directly with customer where necessary


• Collaborate with customer care and corporate teams to deliver high-quality customer service and communicate accurate information

ABOUT YOU

• Good problem solver and able to use initiative to build a network of trusted stakeholders


• Highly numerate and literate with effective communication skills (verbal and written)


• Proactive, a “can-do” attitude with the ability to use initiative and show resilience


• Computer literate – the ability to use Microsoft Office Packages is essential


• Experience of working with Salesforce and SAP is advantageous


• Background in customer management and/or knowledge of QA is advantageous


• A good understanding of food technology is advantageous

Please note: We are unable to provide visa sponsorship for this position.

DIVERSITY & INCLUSION

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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