Property Services Scheduler & Customer Coordinator

Sovereign Network Group; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A major housing association in the UK is seeking a well-organised individual for a customer-focused administrative role. You'll be responsible for scheduling repairs and maintenance for residents, liaising with trades staff and handling queries. Ideal candidates will possess strong administrative skills and a customer service focus. Benefits include a flexible holiday package and a matched pension scheme.

Benefits

25 Days Holiday + Bank Holidays

Wellbeing days and volunteering days

Matched pension scheme up to 12%

Enhanced maternity/adoption pay

Private medical and dental insurance

Qualifications

• Solid experience in administration within a busy customer focused role.
• Ability to think quickly and clearly and work well under pressure.
• Strong customer service focus & confident telephone manner.

Responsibilities

• Deliver the right outcome for customers.
• Provide a first point of contact for business partners.
• Manage a diary and bookings schedule for the team.

Skills

Administration experience

Customer service focus

Confidence on the phone

Ability to manage workload

Understanding of building maintenance

Job description

A major housing association in the UK is seeking a well-organised individual for a customer-focused administrative role. You'll be responsible for scheduling repairs and maintenance for residents, liaising with trades staff and handling queries. Ideal candidates will possess strong administrative skills and a customer service focus. Benefits include a flexible holiday package and a matched pension scheme.