Property Services Manager

Hyperion Partners Limited; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A property management firm in Greater London seeks an experienced Property Services Manager to ensure high-quality service delivery across housing stock. Responsibilities include leading teams for repairs and compliance, managing budgets, and overseeing contractor performance. Ideal candidates will have a proven track record in property management within housing associations or local authorities, with excellent leadership skills and knowledge of housing legislation. This role offers the opportunity to contribute to strategic asset management and enhance service delivery standards.

Qualifications

• Experienced in managing property services within housing associations or local authorities.
• Strong understanding of housing legislation and health & safety regulations.
• Proven experience in budget management and procurement.

Responsibilities

• Lead and manage teams providing property services.
• Oversee contractor management and compliance.
• Manage budgets and performance metrics to ensure service efficiency.
• Conduct stock condition surveys and audits.

Skills

Leadership

Communication

Stakeholder Management

Budget Management

Contractor Oversight

IT Skills

Education

Professional qualification in property, building surveying, or construction

Job description

About the Role

We are looking for an experienced Property Services Manager to oversee the delivery of an efficient, compliant, and customer-focused property service across our clients housing stock. You will be responsible for leading teams and contractors in the management of repairs, maintenance, compliance, and planned works, ensuring high-quality outcomes for residents while maintaining value for money.

This is a senior role with strategic and operational responsibilities, ensuring the housing portfolio is maintained to excellent standards and aligns with the organisation's Asset Management Strategy and Business Plan.

Key Responsibilities

• Lead and manage property services teams, including repairs, maintenance, compliance, and planned works
• Oversee contractor management, ensuring performance, safety, and quality standards are met
• Ensure full compliance with health & safety regulations, statutory requirements, and housing legislation
• Develop, implement, and monitor property maintenance strategies and forward works programmes
• Manage budgets, procurement, and performance metrics, ensuring value for money and service efficiency
• Conduct and oversee stock condition surveys, inspections, and audits, identifying and prioritising works
• Manage resident engagement, complaints, and escalations to maintain high customer satisfaction
• Collaborate with other teams, including housing management, compliance, and asset management, to deliver integrated property services
• Drive continuous improvement, using data and feedback to enhance operational delivery

About You

You will be an experienced and motivated housing professional with a strong background in property services and asset management.

Essential Skills & Experience

• Proven experience managing property services, repairs, and compliance within a housing association or local authority
• Strong understanding of housing legislation, compliance, HHSRS, and health & safety regulations
• Experience in budget management, procurement, and contractor oversight
• Excellent leadership, communication, and stakeholder management skills
• Strong IT skills, including housing management and reporting systems

Desirable

• Professional qualification in property, building surveying, or construction (e.g., RICS, CIOB)
• Knowledge of NHF Schedule of Rates and property maintenance contract frameworks
• Experience of strategic asset management and planned works programmes